Servicenow Integration

SIRO Clinpharm Pvt. Ltd.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

SIRO Clinpharm Pvt. Ltd. in the United States is seeking an experienced ServiceNow L3 Support Engineer to manage and troubleshoot enterprise integrations across ServiceNow platforms.

You will support eBonding, Azure AD/SSO, REST APIs, IntegrationHub, Flow Designer, MID Server, and monitoring tools, acting as the highest technical escalation point for critical issues while collaborating with network, security, and application teams. This role requires 8+ years of experience and CSA certification.

Qualifications

• 8+ years of experience in ServiceNow administration, development, and enterprise integrations.
• Proven ability to manage high-severity incidents and provide technical escalation.
• Experience with eBonding, MID Server, Flow Designer, and IntegrationHub.

Responsibilities

• Lead L3 support for enterprise integrations across ServiceNow platforms.
• Troubleshoot REST/SOAP APIs, IntegrationHub, eBonding, and third-party connectors.
• Manage SSO, Azure AD, SAML, and user provisioning.
• Monitor MID Server and ECC queues; ensure on-prem connectivity.
• Collaborate with network, security, and app teams to resolve connectivity issues.

Skills

ServiceNow

L3 support

Integration

REST APIs

Azure AD/SSO

Tools

MID Server

Flow Designer

IntegrationHub

REST

SOAP

Job description

Job Role- ServiceNow Enterprise Integrations

Experience: 8+ Years

Location- PAN India (Remote)

Job Summary

Seeking an experienced ServiceNow L3 Support Engineer to manage and troubleshoot enterprise integrations across ServiceNow platforms. Responsible for supporting eBonding, Azure AD/SSO, Genesys CTI, Monitoring tools, REST/SOAP APIs, IntegrationHub, Flow Designer, and MID Server infrastructure while serving as the highest technical escalation point for critical integration issues.

ServiceNow Administration & Development

Manage platform administration, ACLs, user access, configurations, and develop/customize ServiceNow solutions using scripting and integrations.

Integration Support

Troubleshoot REST/SOAP APIs, IntegrationHub, eBonding, and third-party integrations.

Identity Management

Support SSO, Azure AD, SAML, OAuth, and user provisioning issues.

Workflow Automation

Support Flow Designer, Data Stream Actions, and custom integrations.

MID Server Management

Monitor MID Servers, ECC Queue, and on-prem connectivity.

Event & Monitoring Integrations

Resolve alert-to-incident and logging integration issues.

L3 Production Support

Act as the senior escalation point for critical incidents and platform issues.

Cross-Functional Collaboration

Work with network, security, and application teams to resolve connectivity and security-related issues.

Mandatory Certification

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow CAD
• IntegrationHub, Flow Designer & REST Integration Micro-Certifications