ServiceNow L3 Support Engineer Enterprise Integrations - Remote

Siro Clinpharm; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

SIRO Clinpharm Pvt. Ltd. is seeking a seasoned ServiceNow L3 Support Engineer to lead Enterprise Integrations from a remote location.

The role requires 8+ years of hands-on experience and a mandatory CSA certification, with a focus on large-scale integrations and advanced troubleshooting. The ideal candidate will own IntegrationHub, Flow Designer, REST/SOAP APIs, eBonding, SSO/SAML, OAuth 2.0 and cloud directory like Azure AD, and will coordinate with cross-functional teams to keep production

Qualifications

• 8+ years experience in ServiceNow platform administration and enterprise integrations.
• Expertise in IntegrationHub, REST/SOAP APIs, eBonding, SSO, SAML, OAuth 2.0, Azure AD.
• Able to independently resolve production issues and coordinate with cross-functional teams.
• Strong knowledge of MID Server, Event Management and CTI integrations.

Responsibilities

• Handle complex L3 integration issues and advanced troubleshooting.
• Troubleshoot authentication failures, API errors and ticket synchronization.
• Coordinate with network, security and application teams to resolve production issues.

Skills

ServiceNow L3 Support & Administration

IntegrationHub, Flow Designer

REST API, SOAP API

eBonding / B2B integrations

SSO, SAML 2.0, OAuth 2.0, Azure AD

Genesys CTI integrations

Event Management integrations

MID Server administration

GlideRecord & Server-side scripting

JSON/XML payload parsing

ACLs & security

Advanced L3 troubleshooting

Job description

Role: ServiceNow L3 Support Engineer Enterprise Integrations

Dear Candidate,

We are hiring for MNC client for remote opportunity.

Experience: 8+ Years

Mandatory Certification: ServiceNow CSA

Job Responsibilities:

Looking for an experienced ServiceNow L3 Support Engineer - Enterprise Integrations with 10+ years of experience in ServiceNow platform administration, enterprise integrations and advanced troubleshooting.

The candidate must have strong expertise in ServiceNow IntegrationHub, REST/SOAP APIs, eBonding, SSO, SAML, OAuth 2.0, Azure AD, Genesys CTI, Event Management and MID Server.

Responsible for handling complex L3 integration issues, troubleshooting authentication failures, ticket synchronization, API errors, monitoring integrations, workflow automation and on-premise connectivity. Must be capable of independently resolving critical production issues and coordinating with network, security and application teams.

Must-Have Technical Skills:

1. ServiceNow L3 Support and Administration.
2. IntegrationHub, Flow Designer and custom spokes.
3. REST API, SOAP API and Scripted REST APIs.
4. eBonding / B2B integrations between ServiceNow instances.
5. SSO, SAML 2.0, OAuth 2.0 and Azure AD.
6. Genesys Cloud / Genesys Engage - CTI integrations.
7. Event Management and monitoring tool integrations.
8. MID Server administration and ECC Queue troubleshooting.
9. GlideRecord, Script Includes and server-side scripting.
10. JSON/XML payload parsing and transformation.
11. ACLs, authentication and integration security.
12. Advanced L3 troubleshooting and incident management.

Certifications:

• Mandatory: ServiceNow Certified System Administrator (CSA).
• Preferred: ServiceNow Certified Application Developer (CAD).
• IntegrationHub, Flow Designer and REST Integration micro-certifications.