ServiceNow HRSD Transformation Lead

Ernst & Young Oman; Boston (MA); On-site; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Global career exposure

Job summary

EY seeks a ServiceNow Consulting Manager to lead HRSD transformation projects, shaping architecture, requirements, and deployments. You will manage cross‑functional teams, interact with business stakeholders, and drive high‑impact outcomes across client engagements.

The role emphasizes leadership, collaboration, and innovative problem‑solving in a dynamic consulting environment, with travel requirements and a hybrid work model.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Typically, 4–6 years of ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification is preferred.

Responsibilities

• Lead ServiceNow HRSD delivery and workstreams from planning through execution and closure.
• Mentor a multi-disciplinary team of 5–10+ resources including offshore resources.
• Build and maintain strong client relationships and demonstrate EY service value.

Skills

Engagement leadership

Team mentorship

Client relationship management

Executive communication

ServiceNow HRSD

AI in HRSD implementations

Pre-sales support

Project management

Waterfall/Agile delivery

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline

Tools

ServiceNow

Now Assist

Job description

EY seeks a ServiceNow Consulting Manager to lead HRSD transformation projects, shaping architecture, requirements, and deployments. You will manage cross‑functional teams, interact with business stakeholders, and drive high‑impact outcomes across client engagements.

The role emphasizes leadership, collaboration, and innovative problem‑solving in a dynamic consulting environment, with travel requirements and a hybrid work model.