ServiceNow Engineer

Ses Corporation; Boston (MA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

401k

Job summary

SES Corporation is seeking a ServiceNow Engineer to support the U.S. Air Force Cloud One Architecture, in a hybrid role near Hanscom AFB (Boston, MA) with travel as needed.

You will build service catalogs, automation workflows, dashboards, and secure configurations, collaborating with cross-functional teams in a mission-driven environment; must hold Secret clearance, US citizenship, and ServiceNow CSA certification.

Qualifications

• Bachelor's degree and 8+ years of experience.
• Active Secret clearance and U.S. Citizenship required.
• Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA.
• Experience with ServiceNow implementations and ITSM workflows.
• Strong documentation, communication, and cross-functional collaboration.

Responsibilities

• Catalog Development: build and optimize Service Catalog items and order guides.
• Core Configuration: write and maintain Business Rules, Client Script, UI Policies.
• PAD playbooks: design and update workflows and customer-facing Playbooks.
• Workspace configuration: customize Configurable Workspaces for ITSM and CSM.
• Access & security: manage roles, ACLs, and data security.
• Platform maintenance: refine forms, views, fields, and notifications.
• Reporting & dashboards: create standard reports and automated dashboards.
• Testing & quality: unit testing and peer code reviews before production.

Skills

ServiceNow implementations

DevSecOps familiarity

Agile methodologies (Scrum/Kanban)

Stakeholder engagement

Excellent communication

Customer service

Education

Bachelor's degree

Tools

ServiceNow Platform

Flow Designer

Process Automation Designer (PAD)

Job description

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a ServiceNow Engineer. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location:

This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.

Requirements

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer
• Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps
• Access & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment

Required Skills

• Bachelor's Degree and 8+ years or more of experience
• Must have an active Secret clearance
• U.S. Citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certification
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices
• Familiarity with Agile methodologies such as Scrum and/or Kanban
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations

Preferred Skills

• Experience with USAF Cloud One or Platform 1.
• ServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance