ServiceNow Developer: ITSM/ITOM & Integrations

9th Way Insignia; Oregon; Hybrid; USD 79,000 - 112,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary Life Insurance

401(k)

Basic Life A&D

STD

LTD

PTO

Telehealth

paid holidays

FSA

HSA

Job summary

9th Way Insignia is seeking a skilled ServiceNow Developer to design, develop, and implement ServiceNow solutions for the USPTO. The role emphasizes configuring apps, automating workflows, and integrating with third-party systems to optimize ITSM, ITOM, HRSD, SecOps, and CMDB modules.

Ideal candidates will have 3+ years of hands-on ServiceNow experience, strong JavaScript knowledge, and familiarity with APIs, MID Server, and OAuth.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field (or 5 years equivalent work experience).
• 3+ years of hands-on experience as a ServiceNow Developer.
• Strong expertise in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS).
• Experience with ServiceNow integrations using REST/SOAP APIs, MID Server, and OAuth.
• Familiarity with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
• Knowledge of ITIL processes and how they align with ServiceNow ITSM.

Responsibilities

• Design, configure, develop, and implement ServiceNow solutions based on business requirements.
• Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs.
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
• Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB.
• Perform system upgrades, patches, and releases in coordination with ServiceNow best practices.
• Work with Product Owners, Business Analysts, and stakeholders to gather requirements and demo configurations.
• Develop and maintain technical documentation, including system design and configuration guides.
• Troubleshoot issues, debug scripts, and provide ongoing support for platform stability.
• Follow Agile development methodologies and participate in sprints, standups, and retrospectives.
• Stay up-to-date with ServiceNow features, releases, and best practices.

Skills

ServiceNow scripting

REST API integrations

SOAP API integrations

ITIL knowledge

AngularJS / Glide API

Education

Bachelor's degree in CS/IT

Tools

REST APIs

MID Server

OAuth

Job description

9th Way Insignia is seeking a skilled ServiceNow Developer to design, develop, and implement ServiceNow solutions for the USPTO. The role emphasizes configuring apps, automating workflows, and integrating with third-party systems to optimize ITSM, ITOM, HRSD, SecOps, and CMDB modules.

Ideal candidates will have 3+ years of hands-on ServiceNow experience, strong JavaScript knowledge, and familiarity with APIs, MID Server, and OAuth.