Remote ServiceNow Developer: ITSM, ITOM & Automation

9th Way Insignia; United States; Remote; USD 79,000 - 112,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life A&D

STD

LTD

PTO

Telehealth

paid holidays

FSA

HSA

Employee Assistance Program (EAP)

Traveling Assistance

Job summary

9th Way Insignia is seeking a skilled ServiceNow Developer to design, develop, and implement ServiceNow solutions for the USPTO. The role focuses on configuring applications, automating workflows, and integrating with third-party systems to optimize ITSM, ITOM, HRSD, SecOps, and CMDB modules.

The Engineer 2 level emphasizes planning and directing research on complex projects, collaborating with stakeholders, and delivering robust configurations with documentation and ongoing support.

Qualifications

• 3+ years of hands-on ServiceNow development experience.
• Experience with REST/SOAP integrations, MID Server, and OAuth.
• Familiar with Flow Designer, Workflow Editor, and Business Rules.
• Knowledge of ITIL processes and their relation to ServiceNow ITSM.

Responsibilities

• Design, configure, develop, and implement ServiceNow solutions.
• Customize workflows, UI policies, business rules, client scripts, and ACLs.
• Develop and maintain integrations between ServiceNow and other enterprise systems.
• Implement ITSM, ITOM, HRSD, SecOps, and CMDB modules.
• Perform system upgrades, patches, and releases in coordination with ServiceNow best practices.
• Work closely with Product Owners, Business Analyst, and stakeholders to gather requirements, translate them into technical solutions, and demo completed configurations.
• Develop and maintain technical documentation, including system design and configuration guides.
• Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability.
• Follow Agile development methodologies and participate in sprints, standups, and retrospectives.
• Stay up-to-date with ServiceNow features, releases, and best practices.

Skills

ServiceNow Developer

REST/SOAP APIs

MID Server

OAuth

Flow Designer

Workflow Editor

Business Rules

ITIL processes

Education

Bachelor's degree in CS/IT or 5 years experience

Job description

9th Way Insignia is seeking a skilled ServiceNow Developer to design, develop, and implement ServiceNow solutions for the USPTO. The role focuses on configuring applications, automating workflows, and integrating with third-party systems to optimize ITSM, ITOM, HRSD, SecOps, and CMDB modules.

The Engineer 2 level emphasizes planning and directing research on complex projects, collaborating with stakeholders, and delivering robust configurations with documentation and ongoing support.