ServiceNow Developer: ITSM, Integrations & AI

Ampcus, Inc; Richmond (VA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Ampcus Inc. is seeking an experienced ServiceNow Developer to design, develop, and enhance scalable solutions on the ServiceNow platform, with a focus on secure API integrations, custom applications, and intuitive user experiences across ITSM.

The role covers ITSM modules such as Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB, plus integrations with REST/SOAP, IntegrationHub, and MID Server. Collaboration with product owners and support teams is essential.

Qualifications

• Strong hands-on ServiceNow development, configuration, integrations, ITSM, scripting, and platform customization.
• Experience with ServiceNow AI capabilities, automation, and additional ServiceNow domains is a plus.
• Ability to translate business requirements into technical solutions with quality and security.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure integrations using REST, SOAP, webhooks, IntegrationHub, and MID Server.
• Develop scripted REST APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Configure ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
• Create intuitive user experiences across Employee Center, Service Portal, Workspaces, and mobile apps.
• Collaborate with stakeholders to translate business needs into technical solutions and troubleshoot issues.
• Follow development standards, security controls, automation, testing, code review, release-management, and documentation.

Skills

ServiceNow development

JavaScript

API integration

REST/SOAP

ITSM

Flow Designer

CMDB

UI Builder

AI capabilities

Testing & release

Collaboration

Tools

IntegrationHub

MID Server

ServiceNow platform

Job description

Ampcus Inc. is seeking an experienced ServiceNow Developer to design, develop, and enhance scalable solutions on the ServiceNow platform, with a focus on secure API integrations, custom applications, and intuitive user experiences across ITSM.

The role covers ITSM modules such as Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB, plus integrations with REST/SOAP, IntegrationHub, and MID Server. Collaboration with product owners and support teams is essential.