ServiceNow Developer

Ampcus, Inc; Chicago (IL); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Ampcus Inc. is seeking a highly skilled ServiceNow Developer to support enterprise implementations, enhancements, and integrations. You will work on Demand Management, ITSM, Service Catalog, End User Services, and Microsoft O365 integrations including Outlook and Teams.

The role requires 5+ years of hands-on experience, strong ServiceNow expertise, and the ability to design intuitive forms and workflows while collaborating with product owners and distributed delivery teams in an Agile setting.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM modules, Service Catalog, and ServiceNow integrations.
• Experience with workflow automation and forms development.
• Experience with REST/SOAP integrations, IntegrationHub, Flow Designer.
• Hands-on experience integrating ServiceNow with Microsoft O365 (Outlook/Teams).

Responsibilities

• Design, develop, and enhance ServiceNow solutions across Demand Management, ITSM, Service Catalog, and End User Services.
• Develop and maintain forms, catalog items, record producers, workflows, and automation aligned with business requirements.
• Configure and customize ServiceNow using business rules, client scripts, script includes, UI policies, UI actions, Flow Designer, and workflows.
• Design and implement integrations between ServiceNow and Microsoft O365 apps, including Outlook and Teams.
• Build and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, and web services.
• Support automation use cases such as email-driven requests, notifications, and collaboration workflows.
• Develop and enhance self-service offerings within Service Catalog and Employee Center.
• Build intuitive forms and user interfaces that improve the employee and end-user experience.
• Ensure seamless integration between forms, workflows, and backend processes.
• Support Demand Management lifecycle from intake to fulfillment.
• Translate business requirements into scalable ServiceNow solutions.
• Partner with stakeholders to refine requirements and optimize processes.
• Perform unit testing and support UAT; assist with production deployments and releases; provide Level 3 support.

Skills

ITSM modules

Service Catalog

ServiceNow Integrations

Workflow automation

Forms development

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

Outlook integration

Teams integration

Tools

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

ServiceNow Developer

Location(s)

Chicago, IL
(Remote)

Position Summary

Seeking an experienced ServiceNow Developer to support enterprise ServiceNow implementations, enhancements, and integrations. The role will focus on Demand Management, IT Service Management (ITSM), Service Catalog, End User Services, Forms Development, and Microsoft O365 integrations including Outlook and Teams.

Key Responsibilities

Platform Development & Configuration

• Design, develop, and enhance ServiceNow solutions across Demand Management, ITSM, Service Catalog, and End User Services.
• Develop and maintain forms, catalog items, record producers, workflows, and automation aligned with business requirements.
• Configure and customize ServiceNow using:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • Flow Designer
  • Workflows

Integrations

• Design and implement integrations between ServiceNow and Microsoft O365 applications, including Outlook and Teams.
• Build and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, and web services.
• Support automation use cases such as email-driven requests, notifications, and collaboration workflows.
• Develop and enhance self-service offerings within Service Catalog and Employee Center.
• Build intuitive forms and user interfaces that improve the employee and end-user experience.
• Ensure seamless integration between forms, workflows, and backend processes.

Demand & Process Enablement

• Support the Demand Management lifecycle from intake and prioritization through fulfillment.
• Translate business requirements into scalable ServiceNow solutions.
• Partner with stakeholders to refine requirements and optimize processes.

Testing, Deployment & Support

• Perform unit testing and support User Acceptance Testing (UAT).
• Assist with production deployments and release activities.
• Provide Level 3 support for incidents, enhancements, and platform issues.
• Participate in code reviews and platform governance activities.
• Work closely with product owners, architects, and distributed delivery teams.
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives.

Required Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in:
  • ITSM modules
  • Service Catalog
  • ServiceNow Integrations
• Experience with workflow automation and forms development.
• Experience with:
  • REST/SOAP integrations
  • IntegrationHub
  • Flow Designer
• Hands-on experience integrating ServiceNow with Microsoft O365 applications such as Outlook and Teams.

Preferred Qualifications

• Experience with Demand Management.
• Experience with Employee Center and End User Services.
• Exposure to HRSD, CSM, or ITOM modules.
• Experience working in financial services or other regulated environments.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Strong communication and stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced Agile environment.
• Strong attention to detail and commitment to quality delivery.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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