ServiceNow ITSM Developer

Mergen IT LLC; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

A technology solution provider is seeking an experienced ServiceNow ITSM Developer skilled in ITSM modules including Incident, Problem, Change, Knowledge Management, and Service Catalog. The candidate will customize and configure the ServiceNow platform while following Agile and SDLC practices. Key skills include ServiceNow development, integration, and a CSA certification. This position involves close collaboration with project teams and stakeholders to deliver efficient solutions.

Qualifications

• Strong expertise in ITSM modules including Incident, Problem, Change, Knowledge Management, and Service Catalog.
• Experience in customizing and configuring ServiceNow platform.
• Ability to develop integrations and workflows.
• SQL and LDAP query knowledge.
• Familiarity with Agile/Scrum and SDLC.

Responsibilities

• Configure and customize ServiceNow ITSM modules.
• Develop Service Catalog items and custom applications.
• Collaborate with stakeholders and project teams.
• Develop workflows, transform maps, and automation solutions.
• Support testing phases (unit, integration, UAT).
• Collaborate with stakeholders and project teams.
• Provide training and documentation to business users.

Skills

ServiceNow ITSM development and implementation experience

Experience with workflows, SLAs, business rules

Experience with ServiceNow integrations and APIs

Knowledge of SQL and LDAP queries

Understanding of Agile/Scrum and SDLC

ServiceNow Certified System Administrator (CSA)

CSA Certification

Job description

We are seeking an experienced ServiceNow ITSM Developer with strong expertise in ITSM modules including Incident, Problem, Change, Knowledge Management, and Service Catalog. The candidate will be responsible for ServiceNow development, customization, integrations, and platform configuration while following Agile and SDLC practices.

Key Skills Required:

• ServiceNow ITSM development and implementation experience
• Experience with workflows, SLAs, business rules, client scripts, UI policies, and ACLs
• Experience with ServiceNow integrations, APIs, Import Sets, and Update Sets
• Knowledge of SQL and LDAP queries
• Understanding of Agile/Scrum and SDLC
• ServiceNow Certified System Administrator (CSA) required

Responsibilities:

• Configure and customize ServiceNow ITSM modules
• Develop Service Catalog items, record producers, and custom applications
• Build integrations with external systems
• Develop workflows, transform maps, and automation solutions
• Support testing phases (unit, integration, UAT)
• Collaborate with stakeholders and project teams
• Provide training and documentation to business users