ServiceNow Developer

Ampcus, Inc; Richmond (VA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Ampcus Inc. is seeking an experienced ServiceNow Developer to design, develop, and enhance scalable solutions on the ServiceNow platform, with a focus on secure API integrations, custom applications, and intuitive user experiences across ITSM.

The role covers ITSM modules such as Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB, plus integrations with REST/SOAP, IntegrationHub, and MID Server. Collaboration with product owners and support teams is essential.

Qualifications

• Strong hands-on ServiceNow development, configuration, integrations, ITSM, scripting, and platform customization.
• Experience with ServiceNow AI capabilities, automation, and additional ServiceNow domains is a plus.
• Ability to translate business requirements into technical solutions with quality and security.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure integrations using REST, SOAP, webhooks, IntegrationHub, and MID Server.
• Develop scripted REST APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Configure ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
• Create intuitive user experiences across Employee Center, Service Portal, Workspaces, and mobile apps.
• Collaborate with stakeholders to translate business needs into technical solutions and troubleshoot issues.
• Follow development standards, security controls, automation, testing, code review, release-management, and documentation.

Skills

ServiceNow development

JavaScript

API integration

REST/SOAP

ITSM

Flow Designer

CMDB

UI Builder

AI capabilities

Testing & release

Collaboration

Tools

IntegrationHub

MID Server

ServiceNow platform

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

ServiceNow Developer

Location(s): Richmond, VA
Hybrid 3 days per week

Position Overview

We are seeking an experienced ServiceNow Developer to design, develop, and enhance scalable solutions across the ServiceNow platform. The role focuses on secure API integrations, custom application development, intuitive user experiences, and IT Service Management (ITSM). Experience with additional ServiceNow modules, platform domains, AI, and automation is highly desirable.

Key Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure and reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies.
• Develop scripted REST APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Configure and extend ITSM capabilities, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Knowledge Management
  • Service Catalog
  • CMDB
• Create intuitive and accessible user experiences across Employee Center, Service Portal, Workspaces, forms, catalogs, and mobile applications.
• Collaborate with stakeholders, product owners, architects, and support teams to translate business requirements into technical solutions.
• Troubleshoot complex ServiceNow platform, integration, data, and performance issues.
• Follow development standards, security controls, automated testing, code review, source control, and release-management practices.
• Develop reusable components and maintain comprehensive technical documentation.
• Support ServiceNow upgrades, releases, and ongoing platform improvements.
• Identify and evaluate opportunities for AI, automation, and process optimization.

Required / Desired Skills

Candidates should demonstrate strong hands-on experience with ServiceNow development, configuration, integrations, ITSM, scripting, and platform customization. Experience with ServiceNow AI capabilities, automation, and additional ServiceNow domains is a plus.

Interview Process

• Web Cam Interview Only

Submission Deadline

All candidates must be submitted no later than 4:00 PM EST on Wednesday, August 26.

Skills

• ServiceNow development and configuration - Required - 4 Years
• JavaScript and ServiceNow client-side and server-side scripting - Required - 3 Years
• API integration design, security, and troubleshooting - Required - 2 Years
• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring - Required - 2 Years
• ServiceNow ITSM processes and modules - Required - 2 Years
• Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing - Required - 2 Years
• ServiceNow data models, tables, reference relationships, and CMDB - Required - 2 Years
• User-centered solution design, accessibility, security, and maintainability - Required - 2 Years
• Testing, code review, source control, and release-management practices - Required - 2 Years
• Analytical, troubleshooting, documentation, and communication skills - Required - 3 Years
• Collaboration with technical and non-technical stakeholders - Required - 3 Years
• Employee Center, Service Portal, UI Builder, and configurable workspaces - Required - 2 Years
• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search - Required - 2 Years
• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification - Required - 2 Years
• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine - Desired - 2 Years
• Automated deployment pipelines, Agile delivery, and DevOps practices - Desired - 2 Years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.