Servicenow Developer

Global Sumi Technologies Inc.,; Richmond (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

Global Sumi Technologies Inc. in Richmond, VA is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform.

The role emphasizes secure API integrations, custom development, intuitive user experiences, and ITSM; AI experience is valued. Responsibilities include designing and maintaining ServiceNow applications, integrating with REST/SOAP, and extending ITSM capabilities like Incident, Change, and CMDB.

Qualifications

• Experience designing, building and enhancing ServiceNow applications on the platform.
• Strong knowledge of ITSM processes (Incident, Problem, Change, Knowledge, Service Catalog, CMDB).
• Ability to create secure integrations and automation using REST, SOAP, and IntegrationHub.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server.
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows.
• Configure and extend ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
• Create intuitive experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile.
• Partner with stakeholders to translate requirements into technical solutions.
• Troubleshoot platform, integration, data, and performance issues.
• Apply development standards, security controls, automated testing, code review, and release management.

Skills

ServiceNow

ITSM

APIs

Security controls

Scripting

UI/UX

AI/Automation

Stakeholder collaboration

Tools

REST

SOAP

IntegrationHub

MID Server

Flow Designer

UI policies

Job description

Richmond, VA

ServiceNow Developer

Client is seeking a ServiceNow Developer to design,build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements


• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies


• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows


• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB


• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile


• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions


• Troubleshoot complex platform, integration, data, and performance issues


• Apply development standards, security controls, automated testing, code review, source control, and release-management practices


• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities