Sr ServiceNow Developer

Momento USA LLC; Richmond (VA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Momento USA LLC is seeking a Sr ServiceNow Developer to design, build, and optimize scalable ServiceNow solutions with emphasis on secure API integrations and intuitive UX.

The role covers ITSM modules, custom development, and collaboration with product owners and support teams. Hybrid work: 2 days/week in Richmond, VA, long-term engagement. The position values automation opportunities and upholds security and release-management practices.

Qualifications

• ServiceNow development and configuration experience (4+ years).
• JavaScript client/server scripting (3+ years).
• API integration design, security, troubleshooting (2+ years).
• Experience with ITSM modules and processes (2+ years).
• Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing (2+ years).
• Data model and CMDB knowledge (2+ years).
• Accessible, secure, maintainable solution design (2+ years).
• Testing, code review, source control, and release management practices (2+ years).
• Excellent analytical, troubleshooting, documentation, and communication skills (3+ years).
• Collaborating with technical and non-technical stakeholders (3+ years).
• Employee Center, Service Portal, UI Builder, configurable workspaces (2+ years).
• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, AI Search (2+ years).
• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification (2+ years).
• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine (2+ years).

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow apps and platform enhancements.
• Build secure integrations using REST, SOAP, webhooks, IntegrationHub, and MID Server.
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows.
• Configure ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
• Create intuitive experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Troubleshoot platform, integration, data, and performance issues.
• Apply development standards, security controls, automated testing, code review, source control, and release-management.
• Develop reusable components and documentation; support upgrades and AI/automation opportunities.

Skills

ServiceNow development

JavaScript scripting

Analytical thinking

Communication skills

Collaboration with stakeholders

Testing and release practices

Tools

REST

SOAP

JSON/XML

OAuth 2.0

Flow Designer

IntegrationHub

MID Server

UI Builder

ServiceNow CMDB

Job description

Role: Sr ServiceNow Developer

Location: Hybrid 2 days a week in Richmond, VA

Duration: Long term

The client is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements


• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies


• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows


• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB


• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile


• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions


• Troubleshoot complex platform, integration, data, and performance issues


• Apply development standards, security controls, automated testing, code review, source control, and release-management practices


• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Must Have

• ServiceNow development and configuration --- Required --- 4 years


• JavaScript and ServiceNow client-side and server-side scripting --- Required --- 3 years


• API integration design, security, and troubleshooting --- Required --- 2 years


• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring --- Required --- 2 years


• ServiceNow ITSM processes and modules --- Required --- 2 years


• Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing --- Required --- 2 years


• ServiceNow data models, tables, reference relationships, and CMDB --- Required --- 2 years


• User-centered solution design, accessibility, security, and maintainability --- Required --- 2 years


• Testing, code review, source control, and release-management practices --- Required --- 2 years


• Analytical, troubleshooting, documentation, and communication skills --- Required --- 3 years


• Collaboration with technical and non-technical stakeholders --- Required --- 3 years


• Employee Center, Service Portal, UI Builder, and configurable workspaces --- Required --- 2 years


• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search --- Required --- 2 years


• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification --- Required --- 2 years


• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine --- Desired --- 2 years

Automated deployment pipelines, Agile delivery, and DevOps practices --- Desired --- 2 years

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.