ServiceNow Developer

Machine Learning Technologies, LLC; Albuquerque (NM); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Machine Learning Technologies, LLC seeks an experienced ServiceNow Specialist to design, develop, test, and deploy custom applications and integrations on the ServiceNow platform. You will implement and support Incident, Change, Asset, CMDB, Service Catalog, and Knowledge modules, and collaborate with business analysts to translate requirements into technical solutions.

The role emphasizes maintaining and enhancing existing applications, troubleshooting issues, developing documentation, and

Qualifications

• BS in a relevant discipline with 7+ years of related experience.
• Doe security clearance is required or able to obtain.
• Travel onsite as needed; remote work is possible.

Responsibilities

• Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
• Implement and support multiple ServiceNow modules including Incident, Change, Asset, CMDB, Service Catalog, and Knowledge.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and best practices in application development.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

Skills

ServiceNow configuration

ServiceNow modules

REST integration

SOAP integration

MID Server

ITIL familiarity

Problem solving

Communication

Teamwork

Education

BS in relevant discipline

Job description

• Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
• Implement and support multiple ServiceNow modules, including but not limited to Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and best practices in application development.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

Qualifications:

• BS in relevant discipline plus minimum 7 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be able to obtain and maintain a DOE Security Clearance
• ship required
• Candidate can work remotely but must be willing to travel onsite as needed

Required Skills:

• Experience with Service Platform Configuration
• Proven experience implementing and supporting multiple ServiceNow modules.
• Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server.
• Familiarity with ITIL processes and how they relate to ServiceNow modules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.