ServiceNow Developer

TridentCare; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

TridentCare is seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. You will work across modules like ITSM, ITOM, CSM, and FSM, building scalable applications and automations to improve workflows and user experiences.

The ideal candidate has hands-on experience with scripting, integrations, and Flow Designer, plus knowledge of REST and SOAP APIs, MID Server, and ITIL practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5 years of hands‑on experience developing and configuring ServiceNow.
• Strong understanding of ServiceNow architecture, data model, and modules
• Experience with ServiceNow Flow Designer, IntegrationHub, and Service Portal.
• Experience integrating ServiceNow with external systems (REST, SOAP, MID Server).
• Familiarity with ITIL processes and best practices.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules (FSM, ITOM, SOM, CSM, ITSM etc.).
• Develop and maintain custom scripts, UI policies, client scripts, business rules, and UI actions.
• Implement flows, workflows, and automation within the ServiceNow platform.
• Integrate ServiceNow with third‑party tools and external systems via REST/SOAP APIs.

Skills

ServiceNow development

Scripting

REST/SOAP integrations

Flow Designer

IntegrationHub

Service Portal

ITIL knowledge

UI policies & client scripts

Data model understanding

MID Server

Git

Jenkins

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Flow Designer

IntegrationHub

MID Server

Git

Jenkins

Job description

We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform. The ideal candidate will have hands‑on experience with ServiceNow modules, scripting, integrations, and workflow automation to improve organizational processes and user experience.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules (FSM, ITOM, SOM, CSM, ITSM etc.)
• Develop and maintain custom scripts, UI policies, client scripts, business rules, and UI actions.
• Implement flows, workflows, and automation within the ServiceNow platform.
• Integrate ServiceNow with third‑party tools and external systems via REST/SOAP APIs.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5 years of hands‑on experience developing and configuring ServiceNow.
• Strong understanding of ServiceNow architecture, data model, and modules
• Experience with ServiceNow Flow Designer, IntegrationHub, and Service Portal.
• Experience integrating ServiceNow with external systems (REST, SOAP, MID Server).
• Familiarity with ITIL processes and best practices.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) or relevant module certifications (e.g., FSM ITSM, ).
• Experience with Agile development and DevOps tools (e.g., Git, Jenkins).
• Strong analytical, problem‑solving, and communication skills
• Maintain data integrity between ServiceNow and external systems.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot and resolve technical issues and bugs in ServiceNow applications.
• Follow best practices for system development lifecycle (SDLC) and ServiceNow development standards.
• Participate in upgrades, patching, and testing of new ServiceNow releases.
• Prepare and maintain technical documentation and user training materials.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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