ServiceNow Demand Intake and Project Manager

Pratt & Whitney; United States; Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Parental leave

Flexible work schedules

Paid time off

Holidays

Employee Scholar Program

Job summary

RTX, a leading aerospace and defense company, seeks a Senior ServiceNow Project Manager to lead demand intake and IT project execution in a remote US-based role. The position requires coordinating with business Process Owners, Stakeholders, and ServiceNow Product Owners to ensure alignment with strategic goals and timely delivery.

You will work with technical teams to manage tasks, milestones, risks, and dependencies, maintain thorough documentation, and ensure compliance with policies.

Qualifications

• Typically requires a University Degree in Business Administration, Project Management or related field.
• Minimum 8 years’ project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years’ experience.
• Minimum 3 years ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams (developers, architects, platform owners) and business stakeholders

Responsibilities

• Demand intake coordination and act as point of contact for ServiceNow intake.
• Assist in planning, scheduling, and managing ServiceNow projects.
• Organize meetings, capture minutes, and follow up on action items.
• Manage project tasks, milestones, risks, issues, and dependencies.
• Maintain project documentation and use ServiceNow to track progress.
• Collaborate with stakeholders to align demand with strategy and objectives.
• Travel up to 5%.

Skills

Project management

Demand management

ServiceNow

ITIL

SAFe

Stakeholder management

Education

University degree

Tools

ServiceNow

Job description

Date Posted: 2026-10-28

Country: United States of America

Location: US-TX-REMOTE

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

What you will do

• Demand Intake Coordination
• Serve as a point of contact for ServiceNow demand intake.
• Assist in managing and tracking incoming requests for ServiceNow projects and enhancements.
• Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated.
• Project Management
• Assist in planning, scheduling, and managing ServiceNow projects, ensuring alignment with organizational goals.
• Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items.
• Manage project tasks and resources, ensuring timely completion of deliverables.
• Track project milestones, risks, issues, and dependencies, escalating concerns as necessary.
• Maintain project documentation.
• Use ServiceNow and other tools to track and manage project progress.
• Stakeholder Communication & Collaboration
• Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives.
• Foster open and transparent communication to address questions, provide updates, and resolve challenges.
• Partner with leadership to ensure demand intake prioritization aligns with organizational strategy.
• Ensure compliance with organizational policies, standards, and best practices.
• Travel up to 5%

Qualifications you must have

• Typically requires a University Degree in Business Administration, Project Management or related field
• Minimum 8 years’ project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years’ experience.
• Minimum 3 years ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams (developers, architects, platform owners) and business stakeholders

Qualifications We Prefer

• ITIL and / or HRSD certification
• ServiceNow certification

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.