ServiceNow Demand Intake and Project Manager

RTX; Austin (TX); Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Robust total rewards package

Healthcare, wellness, retirement and 3

Parental leave (including paternal)

Flexible work schedules

Educational assistance

Employee Scholar Program

Child/adult backup care

Job summary

RTX is seeking a ServiceNow Demand Intake and Project Manager to lead end-to-end evaluation and prioritization of ServiceNow requests. You will manage demand, align with strategy, and oversee project lifecycles with stakeholders, ensuring timely delivery and controlled scope.

The ideal candidate has strong organizational skills, SAFe understanding, and experience coordinating cross-functional teams in a remote role. This role offers a comprehensive rewards package and remote work flexibility.

Qualifications

• University degree is typically required in business or project management
• Minimum 8 years of project or demand management experience
• Minimum 3 years of ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams and business stakeholders

Responsibilities

• Coordinate Demand Intake and serve as main contact for ServiceNow demand intake
• Assist in managing and tracking incoming requests for ServiceNow projects and enhancements
• Maintain demand intake register with logging, categorization and updates
• Plan, schedule, and manage ServiceNow projects with alignment to goals
• Organize and facilitate project meetings, capture minutes and follow up on actions
• Manage project tasks and resources to ensure timely deliverables
• Track milestones, risks, issues, dependencies; escalate as needed
• Maintain project documentation and use ServiceNow to track progress
• Collaborate with Process Owners and Stakeholders to ensure objective alignment
• Ensure compliance with policies, standards, and best practices
• Travel up to 5%

Skills

ServiceNow experience

Project management

Demand management

Stakeholder communication

SAFe methodology

ITIL knowledge

Education

University Degree in Business Administration, Project Management or related field

Advanced Degree in related field

Tools

ServiceNow modules (SPM/ITSM/ITOM/HRSD/CSM/CMDB)

Job description

Date Posted: 2026-10-28

Country: United States of America

Location: US-TX-REMOTE

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team.

We are seeking a skilled ServiceNow Demand Intake and Project Manager to lead the end‑to‑end process for evaluating, prioritizing, and managing incoming ServiceNow requests. In this role, you will ensure all demand is assessed for strategic alignment, properly routed, and supported through decision‑making workflows. You will also manage projects through their full lifecycle, driving clear communication, timely execution, and delivery against defined goals.

The ideal candidate brings strong organizational and analytical capabilities, along with excellent interpersonal skills, to effectively balance both demand management and project coordination responsibilities.

What You Will Do

• Demand Intake Coordination
• Serve as a point of contact for ServiceNow demand intake.
• Assist in managing and tracking incoming requests for ServiceNow projects and enhancements.
• Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated.
• Project Management
• Assist in planning, scheduling, and managing ServiceNow projects, ensuring alignment with organizational goals.
• Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items.
• Manage project tasks and resources, ensuring timely completion of deliverables.
• Track project milestones, risks, issues, and dependencies, escalating concerns as necessary.
• Maintain project documentation.
• Use ServiceNow and other tools to track and manage project progress.
• Stakeholder Communication & Collaboration
• Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives.
• Foster open and transparent communication to address questions, provide updates, and resolve challenges.
• Partner with leadership to ensure demand intake prioritization aligns with organizational strategy.
• Ensure compliance with organizational policies, standards, and best practices.
• Travel up to 5%

Qualifications You Must Have

• Typically requires a University Degree in Business Administration, Project Management or related field
• Minimum 8 years’ project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years’ experience.
• Minimum 3 years ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams (developers, architects, platform owners) and business stakeholders

Qualifications We Prefer

• ITIL and / or HRSD certification
• ServiceNow certification

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

This position is remote.

This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.