Remote ServiceNow Project Lead - ITSM Delivery

Intact Technology, Inc.; Reston (VA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

12 holidays

Premium healthcare plans

401(k) program

Job summary

Intact Technology is seeking a Project Manager to lead end-to-end ServiceNow initiatives from a remote location. You will manage scope, schedule, budget, risks, and team accountability while aligning delivery with client outcomes and measurable improvements.

The role requires strong ITSM knowledge, experience with ITOM/ITAM/HRSD, and the ability to collaborate with client and subcontractors in a fast-paced consulting environment. Remote work with US-based clients is expected.

Qualifications

• 5+ years of progressive experience in a project management role.
• Experience managing ServiceNow delivery engagements, particularly ITSM-focused implementations.
• Experience working with ITOM, ITAM, and HRSD initiatives.

Responsibilities

• Lead end-to-end ServiceNow engagements across platform capabilities.
• Serve as the primary client-facing project lead, managing scope, schedule, budget, risks, and team accountability.
• Maintain alignment between business objectives and platform execution.
• Develop and manage detailed project plans aligned to scope and requirements.
• Support Agile/Scrum ceremonies and governance standards.

Skills

Project management

ServiceNow delivery

ITOM familiarity

ITAM familiarity

HRSD familiarity

Stakeholder management

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

ServiceNow

AI tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Project Manager

Delivery Full Time Reston, VA, US

30+ days ago Requisition ID: 1013

POSITION TITLE: Project Manager

WORK LOCATION: Remote

CLEARANCE REQUIRED: N/A

ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

THE ROLE:

We’re currently building our Project Manager pipeline for anticipated upcoming ServiceNow transformation initiatives. We’re looking to connect with experienced professionals as we prepare for future project needs.

In this role, you will lead end-to-end ServiceNow engagements across a range of platform capabilities. You will serve as the primary client-facing project lead, managing scope, schedule, budget, risks, and team accountability while ensuring delivery aligns with business objectives and measurable outcomes.

TO BE SUCCESSFUL HERE YOU WILL:

Drive Outcome-Based ServiceNow Delivery

• Manage projects across one or more platform products and workflows, based on client and program needs.
• Ensure delivery aligns with measurable operational improvements such as SLA attainment, reduced MTTR, improved change success rate, and strengthened CMDB maturity.
• Coordinate cross-functional efforts spanning:
  • ITOM (Discovery, Service Mapping, Event Management)
  • ITAM (asset lifecycle management, compliance, inventory governance)
  • HRSD (employee case management, service delivery workflows)
• Maintain clear alignment between business objectives and platform execution.

Plan, Execute, and Govern

• Develop and manage detailed project plans aligned to contractual scope and customer requirements.
• Track schedule, budget, risks, dependencies, and resource allocation.
• Facilitate issue resolution and proactively manage project risks.
• Support Agile/Scrum ceremonies and structured delivery practices.
• Maintain documentation, reporting, and governance standards consistent with consulting best practices.
• Leverage AI and intelligent tools to improve project planning, reporting, risk identification, documentation, and overall delivery efficiency.

Client & Stakeholder Management

• Build and maintain strong client and subcontractor relationships.
• Serve as the primary point of contact for project stakeholders.
• Communicate status, risks, and outcomes clearly and consistently.
• Ensure delivery of high-quality work and a positive customer experience.
• Provide ongoing feedback, guidance, and development support to project team members.
• Foster accountability, collaboration, and continuous improvement.
• Promote Intact’s culture and values within each engagement.

REQUIRED QUALIFICATIONS:

• 5+ years of progressive experience in a project management role
• Experience managing ServiceNow delivery engagements, particularly ITSM-focused implementations
• Working familiarity with ITOM, ITAM, and/or HRSD initiatives
• Experience managing ServiceNow delivery engagements across one or more ServiceNow Products or solution areas.
• Strong understanding of IT Service Management (ITSM) principles and IT operational processes
• Experience working with commercial and/or federal clients
• Bachelor’s degree in Business Administration or related field (or equivalent experience)
• Excellent written and verbal communication skills
• Ability to effectively leverage AI and digital tools to enhance productivity, decision-making, and project delivery.
• Strong interpersonal skills and emotional intelligence
• Ability to manage competing priorities and perform under pressure

NICE TO HAVE QUALIFICATIONS:

• PMP, PMI-ACP, or similar project management certification
• ServiceNow platform experience and/or relevant certification
• Experience managing fixed-price and/or outcome-based engagements
• Experience coordinating subcontractors or multi-vendor teams

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent virtual interaction with clients and team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

This is a remote position, with work primarily performed from a home office or other suitable remote workspace. The role routinely uses computers, video conferencing technology, and other digital collaboration tools to communicate and work effectively with clients and team members.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.