ServiceNow Demand Intake and Project Manager

RTX; Oregon; Hybrid; USD 108,000 - 205,000; Full time

Benefits offered by this job

Healthcare & wellness benefits

Retirement plan

Parental leave

Flexible work schedules

Educational assistance

Backup care

Job summary

RTX is seeking a ServiceNow Demand Intake and Project Manager to lead evaluation, prioritization, and ongoing management of ServiceNow requests. You will drive alignment with strategy, log and route demand, and shepherd projects through full lifecycles.

The role emphasizes stakeholder collaboration, clear communication, and timely delivery across IT and business teams, with up to 5% travel. Remote work is available.

Qualifications

• University degree in business administration, project management or related field.
• Minimum 8 years in project or demand management; or advanced degree with 5+ years experience.
• Minimum 3 years ServiceNow experience and direct implementation/upgrade work.
• Familiarity with SAFe lifecycle and working with tech teams and stakeholders.

Responsibilities

• Coordinate demand intake and track requests for ServiceNow projects.
• Plan, schedule, and manage ServiceNow projects aligned with org goals.
• Facilitate meetings, capture minutes, and monitor action items.
• Maintain project docs and report milestones, risks, and dependencies.
• Communicate with business Process Owners, stakeholders and product owners.

Skills

Demand intake

Project management

Stakeholder comms

Cross-functional collaboration

Education

University degree in business or project management

Advanced degree with 5+ years experience

Tools

ServiceNow certifications

ITIL/HRSD certifications

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

We are seeking a skilled ServiceNow Demand Intake and Project Manager to lead the end‑to‑end process for evaluating, prioritizing, and managing incoming ServiceNow requests. In this role, you will ensure all demand is assessed for strategic alignment, properly routed, and supported through decision‑making workflows. You will also manage projects through their full lifecycle, driving clear communication, timely execution, and delivery against defined goals.

What you will do

• Demand Intake Coordination
• Serve as a point of contact for ServiceNow demand intake.
• Assist in managing and tracking incoming requests for ServiceNow projects and enhancements.
• Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated.
• Project Management
• Assist in planning, scheduling, and managing ServiceNow projects, ensuring alignment with organizational goals.
• Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items.
• Manage project tasks and resources, ensuring timely completion of deliverables.
• Track project milestones, risks, issues, and dependencies, escalating concerns as necessary.
• Maintain project documentation.
• Use ServiceNow and other tools to track and manage project progress.
• Stakeholder Communication & Collaboration
• Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives.
• Foster open and transparent communication to address questions, provide updates, and resolve challenges.
• Partner with leadership to ensure demand intake prioritization aligns with organizational strategy.
• Ensure compliance with organizational policies, standards, and best practices.
• Travel up to 5%

Qualifications you must have

• Typically requires a University Degree in Business Administration, Project Management or related field
• Minimum 8 years' project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years' experience.
• Minimum 3 years ServiceNow experience
• Direct experience managing ServiceNow implementations, enhancements, or upgrades
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams (developers, architects, platform owners) and business stakeholders

Qualifications We Prefer

• ITIL and / or HRSD certification
• ServiceNow certification

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
• Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
• This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Location

Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Location: This position is remote.