Remote ServiceNow Demand & Project Lead

RTX; Clifton (TX); Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

Job summary

RTX is seeking a skilled ServiceNow Demand Intake and Project Manager to lead end-to-end evaluation, prioritization, and management of ServiceNow requests. You will ensure demand aligns with strategy, is properly routed, and supported through decision workflows, while managing projects through their full lifecycle.

The ideal candidate brings strong organizational and analytical capabilities, with experience balancing demand management and project coordination.

Qualifications

• University degree in Business Administration, Project Management or related field.
• Minimum 8 years’ project management or demand management experience in IT or related field.
• Minimum 3 years ServiceNow experience.
• Direct experience managing ServiceNow implementations, enhancements, or upgrades.
• Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities.
• Understanding SAFe methodology and project lifecycle processes.
• Experience working with technical teams and business stakeholders.

Responsibilities

• Demand Intake Coordination and serve as point of contact for ServiceNow demand intake.
• Assist in managing and tracking incoming requests for ServiceNow projects and enhancements.
• Assist in maintaining the demand intake register, logging and updating appropriately.
• Assist in planning, scheduling, and managing ServiceNow projects.
• Organize and facilitate project meetings, agendas, minutes, and action items.
• Manage project tasks and resources; ensure timely deliverables.
• Track milestones, risks, issues, and dependencies; escalate when needed.
• Maintain project documentation; use ServiceNow to track progress.
• Act as liaison between Process Owners, Stakeholders and ServiceNow Product Owners.
• Ensure alignment with policies, standards, and best practices.
• Travel up to 5%.

Skills

Project management

Demand management

Stakeholder communication

Analytical thinking

Organizational skills

Education

University degree in Business Administration or Project Management

Advanced degree (optional)

Tools

ServiceNow

ITSM

ITOM

HRSD

CSM

CMDB

Job description

RTX is seeking a skilled ServiceNow Demand Intake and Project Manager to lead end-to-end evaluation, prioritization, and management of ServiceNow requests. You will ensure demand aligns with strategy, is properly routed, and supported through decision workflows, while managing projects through their full lifecycle.

The ideal candidate brings strong organizational and analytical capabilities, with experience balancing demand management and project coordination.