Senior ServiceNow Delivery Lead & PMO Manager

Accenture PLC; Philadelphia (Philadelphia County); On-site; USD 94,000 - 266,000; Full time

Job summary

Accenture is seeking a Senior ServiceNow Delivery Lead to manage end-to-end consulting engagements from post-sales through successful delivery. You will oversee scope, budget, and client satisfaction while guiding cross-functional teams and account stakeholders.

The role emphasizes ITSM/ITIL-aligned implementations and enterprise software delivery within a consulting environment. The position requires 5+ years of ServiceNow experience, CSA and CIS certifications, and strong project management

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certification.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders.

Skills

ServiceNow

Project management

Stakeholder management

Leadership

ITIL knowledge

Education

Bachelor's degree or equivalent

Tools

MS Project

Job description

Accenture is seeking a Senior ServiceNow Delivery Lead to manage end-to-end consulting engagements from post-sales through successful delivery. You will oversee scope, budget, and client satisfaction while guiding cross-functional teams and account stakeholders.

The role emphasizes ITSM/ITIL-aligned implementations and enterprise software delivery within a consulting environment. The position requires 5+ years of ServiceNow experience, CSA and CIS certifications, and strong project management