ServiceNow Consultant

Volto Consulting; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Volto Consulting is seeking a Senior ServiceNow Lead to drive ITSM/ITAM/ITOM/CSM/FSM implementations for enterprise clients in the United States. The role requires hands-on architectural design, ITIL process definition, and experience delivering multiple ServiceNow lifecycle projects, including upgrades and integrations with third-party tools.

You will mentor teams, manage client communications, estimate work, and ensure solutions align with industry standards and client requirements.

Qualifications

• Lead multiple ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM).
• Strong ITIL process knowledge and requirements analysis.
• Experience with integrations and migrations.

Responsibilities

• Lead end-to-end ServiceNow projects and coordinate delivery across teams.
• Define processes, estimates, and scope with clients.
• Mentor team members and ensure quality and timely delivery.

Skills

Technical Lead

ITIL processes

ServiceNow

Architectural design

Requirements analysis

Project management

Mentoring

Agile/Scrum

Senior delivery

Tools

ServiceNow Platform

Job description

Job Description

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
• ServiceNow CSA, CAD certifications

Roles & Responsibilities

Technical Comeptency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)