ServiceNow Sr. Developer/Technical Consultant ITSM / ITAM / ITOM / CSM / FSM

Volto Consulting; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Volto Consulting in Cincinnati, OH is seeking an experienced Senior ServiceNow Lead to drive large-scale implementations across ITSM, ITAM, ITOM, CSM and FSM modules. You will translate customer requirements into detailed functional specifications and mentor teams throughout the project lifecycle.

In this role, you will manage multiple implementations, ensure ITIL-aligned processes, and maintain strong communication with clients and stakeholders.

Qualifications

• Certified ServiceNow CSA and CAD required.
• Minimum experience leading ServiceNow implementations in ITSM/ITAM/ITOM/CSM/FSM.
• Strong ITIL process knowledge and architecture understanding.
• Excellent communication and stakeholder management.
• Ability to translate business requirements into functional specs.

Responsibilities

• Lead ServiceNow implementation projects from design to go-live.
• Review requirements and ensure accurate estimations.
• Mentor project team and share knowledge.
• Provide weekly/monthly reports to customers and management.
• Collaborate with clients and internal stakeholders to ensure successful delivery.

Skills

ServiceNow

Technical Leadership

ITIL Knowledge

Implementation Experience

Requirements Analysis

Mentoring/Team Leadership

Project Management

Stakeholder Communication

Education

ServiceNow CSA

ServiceNow CAD

ITIL v3 Foundation

Tools

ServiceNow Platform

Third-Party Integrations

Orchestration

Agile/Scrum

Job description

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
• ServiceNow CSA, CAD certifications
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyse and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology Behavioural competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders.