Senior/Technical Consultant

Tata Consultancy Services; Cincinnati (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services in the United States is seeking a Senior ServiceNow Technical Lead to drive ITSM/ITAM/ITOM/CSM/FSM implementations and integration projects.

You will review business requirements, guide architecture decisions, mentor the team, and ensure ITIL-aligned delivery while coordinating with stakeholders and ensuring on-time delivery.

Qualifications

• Must be certified with ServiceNow Systems Administrator and ITIL V3 foundation.
• ServiceNow Implementation Specialist certification preferred.
• Experience leading multiple ServiceNow implementations.
• Strong ITIL process knowledge and stakeholder management.

Responsibilities

• Lead ServiceNow deployment projects in ITSM/ITAM/ITOM/CSM/FSM.
• Review requirements for accurate estimation and architecture fit.
• Mentor team members and share technical guidance.
• Coordinate with customers and internal stakeholders to ensure delivery.
• Ensure ITIL-aligned processes and smooth integrations with third-party tools.

Skills

Technical Lead

ITIL Process Definition

Agile/Scrum

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Comptency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Job Description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Comptency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Location: Remote (25% travel as needed)

Salary Range: $120,000 - $160,000 a year