ServiceNow Consultant

Tata Consultancy Services Limited; Florida; Remoto; USD 130.000 - 170.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services is seeking a Senior ServiceNowTechnical Lead to drive delivery of ServiceNow ITSM/ITAM/ITOM/CSM/FSM projects in a remote role in the United States.

You will define ITIL-aligned solutions, translate business needs into functional specs, mentor team members, and manage end-to-end implementations including migrations and upgrades, with a strong focus on stakeholder communication and project governance.

Competenze

• Experience leading multiple ServiceNow implementation projects.
• Expertise in ITIL processes and architecture solutions.
• Ability to convert business requirements into functional specs.
• Review requirements for accurate estimation.
• Strong stakeholder management and client communication.

Mansioni

• Lead at least a couple of ServiceNow implementation projects in ITSM / ITAM / ITOM / CSM / FSM.
• Review requirements for accurate estimation and drive solution design.
• Mentor team members and share technical knowledge and guidance.
• Provide weekly/monthly reports to customers and TCS management.
• Oversee deployments, migrations, upgrades, and integrations with third-party tools.
• Participate in planning, estimation, and agile ceremonies.

Conoscenze

Technical leadership

ITIL processes

Requirements analysis

Implementation lifecycle

ServiceNow deployments

Project management

Agile/Scrum

Cross-functional collaboration

Formazione

ServiceNow Systems Administrator

ServiceNow Implementation Specialist

ITIL v3 Foundation

Strumenti

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

Descrizione del lavoro

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$130,000-$170,000 a year.