Senior/Technical Consultant

Tata Consultancy Services Limited; Florida; Remote; USD 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a senior ServiceNow specialist to lead complex deployments across ITSM, ITAM, ITOM, CSM and FSM. You will translate customer requirements into functional designs and guide implementation teams through end-to-end delivery.

The role requires ITIL certification, ServiceNow Administrator and Implementation Specialist credentials, Agile/Scrum proficiency and strong stakeholder management in a remote, client-facing environment.

Qualifications

• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation.
• Strong experience delivering ITSM/ITAM/ITOM/CSM/FSM implementations.
• Proven ability to translate complex business requirements into functional designs.

Responsibilities

• Lead implementation projects in ServiceNow ITSM/ITAM/ITOM/CSM/FSM.
• Review requirements for accurate estimation.
• Review and proactively analyze and resolve application issues.
• Mentor and share technical knowledge with the team.
• Maintain ITIL process knowledge and correlate with customer requirements.
• Work in Agile/Scrum environments and participate in planning.
• Handle customer meetings and provide weekly/monthly reports to customer and management.
• Ensure successful deployments, migrations, upgrades, and integrations.

Skills

Technical Lead

ITIL Process Definition

Requirements Analysis

Estimation Review

Implementation Projects

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Agile/Scrum

Team Mentoring

Tools

ServiceNow Orchestration

Third-party Integrations

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$120,000-$180,000 a year.