ServiceNow Consultant

Tata Consultancy Services; Richmond (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services is seeking a senior ServiceNow Technical Lead to drive multi-module implementations (ITSM/ITAM/ITOM/CSM/FSM) including integrations, migrations, and upgrades. You will mentor the team, align with ITIL standards, and translate business needs into functional specs.

Remote work is supported with a strong emphasis on client engagement, governance, and delivery excellence. Prior ServiceNow implementation leadership and certifications are required.

Qualifications

• Experience as a Technical Lead with ServiceNow implementations.
• Knowledge of ITIL processes and conversion of business requirements to functional specs.
• Experience leading multiple ServiceNow ITSM/ITAM/ITOM/CSM/FSM implementations throughout lifecycle.
• Expertise in deployments, migrations, integrations, orchestration and upgrades for ServiceNow.
• Ability to review requirements for accurate estimation and project scope.

Responsibilities

• Lead technical delivery across ServiceNow modules (ITSM/ITAM/ITOM/CSM/FSM) and related integrations.
• Review requirements and translate into functional specifications for design/estimation.
• Mentor team members and share knowledge to improve delivery quality.
• Manage customer communications and weekly/monthly status reports.
• Collaborate with stakeholders to ensure ITIL alignment and best practices.

Skills

ServiceNow ITSM/ITAM/ITOM/CSM/FSM

ITIL process

Requirements gathering

Implementation project leadership

ServiceNow deployments/migrations

Integrations/orchestration

Agile/Scrum

Education

ServiceNow CSA

CAD certifications

ITIL V3 Foundation

ServiceNow Implementation Specialist certification

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$120,000-$160,000 a year.