ServiceNow Consultant

Tata Consultancy Services; Kissimmee (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services seeks a seasoned ServiceNow technical lead to drive complex ITSM/ITAM/ITOM/CSM/FSM implementations. You will oversee architecture, integration, and upgrade activities while ensuring delivery aligns with ITIL practices and client requirements.

Responsibilities include mentoring the project team, collaborating with customers, and delivering on-time estimates. Strong communication and agile delivery mindset are essential for success in this remote role.

Qualifications

• Experience as Technical Lead delivering ServiceNow implementations.
• Strong ITIL process knowledge and alignment with client requirements.
• Official ServiceNow certifications and ITIL Foundation required.

Responsibilities

• Lead at least a couple of ServiceNow implementations in ITSM/ITAM/ITOM/CSM/FSM.
• Review requirements for accurate estimation and project scoping.
• Mentor team and share technical guidance.
• Coordinate with stakeholders and provide weekly/status reports.

Skills

Technical Lead

ITIL Process Definition

Client Requirements Analysis

Team Mentoring

Agile/Scrum

Education

ServiceNow Certifications

ITIL V3 Foundation

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$120,000-$160,000 a year.