Technical Consultant (ServiceNow Certification

VOLTO Consulting; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

VOLTO Consulting is seeking a Senior/Technical Consultant with ServiceNow certification expertise for remote, fulltime work in the United States. The role requires leading implementations across ITSM, ITAM, ITOM, CSM and FSM, and mentoring teams through project lifecycles.

Candidate must be ServiceNow certified (Systems Administrator, Implementation Specialist) and have ITIL v3 foundation, Agile/Scrum experience, and strong stakeholder communication skills. Independent visa holders preferred.

Qualifications

• Must be certified with ServiceNow Systems Administrator and Implementation Specialist.
• ITIL V3 foundation knowledge required.
• Experience leading multiple ServiceNow implementations and migrations.

Responsibilities

• Lead technical delivery for ServiceNow projects across ITSM/ITAM/ITOM/CSM/FSM.
• Translate business requirements into functional specifications and estimates.
• Oversee implementation lifecycle and ensure on-time, within-scope delivery.
• Review and resolve application issues; provide proactive analysis.
• Mentor staff and share technical guidance with the team.
• Communicate with customers; provide regular status reports.
• Apply ITIL processes and align with industry standards.
• Engage in planning meetings and drive continuous improvement.

Skills

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Technical Lead

ITIL Knowledge

Agile/Scrum

Requirements Analysis

Education

ServiceNow CSA/CAD certifications

Job description

Senior/Technical Consultant (ServiceNow Certification MUST)

Remote

Fulltime - Need only independent VISA Holders

Job Description

Must Have Technical/Functional Skills

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

• Technical Competency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
• Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)

Preferred To Have ServiceNow Implementation Specialist Certification

• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

• ServiceNow CSA, CAD certifications