ServiceNow Consultant

Tata Consultancy Services Limited; Coral Gables (FL); Remote; USD 100,000 - 160,000; Full time

Job summary

Tata Consultancy Services is seeking a technically seasoned Lead for ServiceNow modules (ITSM, ITAM, ITOM, CSM, FSM) to drive implementation programs remotely. You will review requirements, define architectures, and ensure successful project delivery across multiple ServiceNow deployments.

The role requires strong ITIL knowledge, certifications (ServiceNow CSA/ CAD, ITIL v3), agile practices, and leadership to mentor teams and coordinate with clients and stakeholders in a remote environment.

Qualifications

• Experience as a Technical Lead in ServiceNow programs.
• Ability to translate business requirements into functional designs.
• ITIL process knowledge with integration solution experience.
• Lead multiple ServiceNow implementations and migrations.
• Certified ServiceNow Administrator, Implementation Specialist and ITIL v3 foundation.
• Strong Agile/Scrum knowledge.

Responsibilities

• Lead technical delivery across ITSM, ITAM, ITOM, CSM, and FSM modules.
• Review requirements for accurate estimation and drive architecture decisions.
• Mentor team members and share knowledge.
• Engage with customers to gather requirements and manage milestones.
• Coordinate deployments, upgrades, and integrations with third-party tools.

Skills

Technical Lead

ITIL knowledge

Project management

Agile/Scrum

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead


• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution


• Understanding customer business requirements and convert to functional requirements


• Responsible for reviewing requirements for accurate estimation


• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow


• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise


• Review, and do proactive analyze and resolve application issues as needed


• Mentor and share technical knowledge/guidance to team


• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards


• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation


• Should possess good knowledge in Agile/Scrum methodology

Job Description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead


• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution


• Understanding customer business requirements and convert to functional requirements


• Responsible for reviewing requirements for accurate estimation


• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow


• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise


• Review, and do proactive analyze and resolve application issues as needed


• Mentor and share technical knowledge/guidance to team


• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards


• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation


• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management


• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts


• Excellent team management skills to manage the project team and members


• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development


• Evaluate the tool stability and performance and provide recommendations


• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)


• Preferred to have ServiceNow Implementation Specialist certification


• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$100,000-$160,000 a year.