Servicenow Sr. Developer/technical Consultant Itsm / Itam / Itom / Csm / Fsm (Csa, Cad)

Tata Consultancy Services; New York (NY); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Incentive

Medical Coverage

Parental Leave

Commuter Benefits

Training Reimbursement

Vacation & Holidays

401K Plan

Legal Assistance

Identity Protection

Descripción de la vacante

Tata Consultancy Services in New York's Astoria area seeks a Functional Consultant specializing in ServiceNow. You will lead engagements, translate customer needs into functional specs, and drive ITSM/ITAM/ITOM/CSM/FSM deployments across client environments.

The role requires certifications (CSA/CAD/CIS), strong ITIL expertise, and proven project leadership within a ServiceNow practice. On-site expectations include collaboration with cross-functional teams in a dynamic technology setting.

Formación

• Experience delivering ServiceNow implementations across ITSM/ITAM/ITOM/CSM/FSM.
• Ability to translate business requirements into functional specs.
• Proven leadership of multiple implementation projects.
• Strong knowledge of ITIL processes and integration strategies.

Responsabilidades

• Lead implementation projects in ITSM/ITAM/ITOM/CSM/FSM.
• Define architecture solutions and evaluate requirements.
• Mentor team members and share knowledge.

Conocimientos

ServiceNow expertise

ITIL knowledge

Technical lead experience

Requirement analysis

Client communication

Educación

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

ITIL v3 foundation

Herramientas

ServiceNow ITSM

Descripción del empleo

Job Description

• *ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
• *ServiceNow Certified System Administrator (CSA)
• *ServiceNow Certified Application Developer (CAD)
• *ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
• ServiceNow CSA, CAD certifications

Roles & Responsibilities

Technical Comeptency

• *Experience as a Technical Lead
• *Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• *Understanding customer business requirements and convert to functional requirements
• *Responsible for reviewing requirements for accurate estimation
• *Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• *Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• *Review, and do proactive analyze and resolve application issues as needed
• *Mentor and share technical knowledge/guidance to team
• *Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• *Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• *Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• *Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• *Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• *Excellent team management skills to manage the project team and members
• *Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• *Experience in ServiceNow custom application design and development
• *Evaluate the tool stability and performance and provide recommendations
• *Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• *Preferred to have ServiceNow Implementation Specialist certification
• *Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

TCS Employee Benefits Summary:

• Discretionary Annual Ince ntive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000 - $160,000 a year

Salary Range: $110,000 - $160,000 a year

#LI-CM2

Location

Astoria, NY

Function

TECHNOLOGY

Role

Functional Consultant

ID

438302

Skills

Service Now

Salary Range

$110,000 - $160,000