Technical Consultant (ServiceNow Certification

Volto Consulting; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Volto Consulting seeks a Senior/Technical Consultant with ServiceNow certification to lead complex ITSM/ITOM/ITAM deployments remotely from the United States. This full-time role requires hands-on architecture, implementation experience and strong client communication.

You will mentor teams, define integration strategies, ensure ITIL-aligned processes, and drive projects through full lifecycle from discovery to go-live.

Qualifications

• Certified ServiceNow Systems Administrator required.
• Experience leading ServiceNow implementations in ITSM/ITAM/ITOM/CSM/FSM.
• Strong ITIL knowledge and architecture understanding.
• Excellent client communication and team leadership.
• Ability to coordinate across stakeholders and manage multi-project programs.

Responsibilities

• Lead ServiceNow deployments, migrations, upgrades and integrations.
• Define and review requirements for accurate estimation and delivery.
• Mentor and share technical knowledge with the team.
• Provide weekly/monthly status updates to customers and management.
• Ensure ITIL-aligned processes and compliance throughout projects.

Skills

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

ITIL v3

Agile/Scrum

Tools

ServiceNow Platform

Job description

Senior/Technical Consultant (ServiceNow Certification MUST)

Remote

Fulltime - Need only independent VISA Holders

Job Description

Must Have Technical/Functional Skills

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

• Technical Competency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
• Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)

Preferred To Have ServiceNow Implementation Specialist Certification

• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

• ServiceNow CSA, CAD certifications