Servicenow Sr. Developer Itsm / Itam / Itom / Csm / Fsm (Csa, Cad)

Tata Consultancy Services; San Diego (CA); Sur place; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Discretionary Incentive

Comprehensive Medical Coverage

Parental Leaves

Auto & Home Insurance

Commuter Benefits

Vacation & Holidays

Legal & 401K & College Fund

Résumé du poste

Tata Consultancy Services Limited in San Diego, CA is seeking a Senior Engineer with deep ServiceNow expertise to lead complex ITSM/ITAM/ITOM/CSM/FSM deployments. The role requires strong ITIL knowledge, certified ServiceNow specialists, and experience guiding project teams through full implementation lifecycles.

Responsibilities include translating business needs into functional specs, ensuring accurate estimations, and mentoring peers while delivering robust integrations and upgrades across

Qualifications

• Experience as a Technical Lead
• ITIL Process Definition and Integration
• Translate business requirements into functional specs
• Review requirements for accurate estimation
• Led multiple ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM)
• Expertise in ServiceNow deployments, migrations, upgrades and integrations
• Proactive issue analysis and resolution
• Mentor teammates and share knowledge
• Strong ITIL alignment with customer needs and standards
• Certifications: ServiceNow CSA, CAD, CIS; ITIL v3 foundation; Agile/Scrum knowledge

Responsabilités

• Lead ServiceNow implementation projects and guide project teams
• Define and review requirements for accurate estimates
• Coordinate ITSM/ITAM/ITOM/CSM/FSM deployments and migrations
• Perform proactive analysis to resolve application issues
• Mentor team members and share best practices
• Engage with customers, manage meetings and reporting

Connaissances

ServiceNow

Senior Engineer

ITIL Knowledge

Description du poste

Job Description

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
• ServiceNow CSA, CAD certifications

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $160,000 a year

Location

San Diego, CA

Function

TECHNOLOGY

Role

Senior Engineer

ID

437017

Skills

Service Now

Salary Range

$110,000 - $160,000

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