Servicenow Sr. Developer/technical Consultant Itsm / Itam / Itom / Csm / Fsm (Csa, Cad)

Tata Consultancy Services; Cincinnati (OH); In loco; USD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Descrizione del lavoro

Tata Consultancy Services Limited is seeking an Enterprise Architect in Cincinnati, OH with deep ServiceNow expertise. You will lead complex implementations across ITSM, ITAM, ITOM, CSM and FSM modules, shaping architectural solutions and best practices.

You will mentor teams, manage customer expectations, and ensure successful delivery through all project phases while collaborating with ITIL processes and agile squads in a dynamic environment.

Competenze

• Must hold ServiceNow CSA, CAD and CIS certifications.
• Experience as a Technical Lead in ServiceNow projects.
• Ability to translate customer requirements into functional designs.

Mansioni

• Lead multiple ServiceNow implementations including ITSM, ITAM, ITOM, CSM and FSM lifecycles.
• Define and review ITIL-aligned processes; ensure architecture solutions meet requirements.
• Mentor team members and manage customer communications and reporting.

Conoscenze

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

ITIL

Leadership

Agile/Scrum

Formazione

ServiceNow CSA Certification

ServiceNow CAD Certification

ServiceNow CIS Certification

ITIL v3 Foundation

Strumenti

Project Management Tools

Descrizione del lavoro

Job Description

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for 1 module or more

ServiceNow CSA, CAD certifications

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

TCS Employee Benefits Summary:

• Discretionary Annual Ince ntive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $160,000 a year

#LI-CM2

Location

Cincinnati, OH

Function

TECHNOLOGY

Role

Enterprise Architect

ID

435583

Skills

Service Now

Salary Range

$110,000 - $160,000