Senior/Technical Consultant

Tata Consultancy Services; Houston (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services in Remote is seeking a Senior ServiceNow Architect/Technical Lead to guide end-to-end ServiceNow implementations across ITSM/ITAM/ITOM/CSM/FSM. You will define architecture, lead and mentor teams, and ensure ITIL-aligned delivery with integration to third-party tools.

Strong stakeholder communication and Agile/Scrum experience are required. The role emphasizes hands-on design, solution review, and project oversight in multiple Implementations while maintaining high

Qualifications

• Experience as a Technical Lead in ServiceNow projects.
• Strong ITIL process knowledge and ability to map to client requirements.

Responsibilities

• Lead at least a couple of ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM).
• Review requirements for accurate estimation and architecture solutions.
• Mentor team and share technical knowledge.
• Coordinate deployments, migrations, and integrations with third-party tools.
• Maintain ITIL-aligned delivery and conduct issue resolution.

Skills

Technical Lead

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

ITIL

Agile/Scrum

ServiceNow Admin cert

ServiceNow Implementation Specialist

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead


• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution


• Understanding customer business requirements and convert to functional requirements


• Responsible for reviewing requirements for accurate estimation


• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow


• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise


• Review, and do proactive analyze and resolve application issues as needed


• Mentor and share technical knowledge/guidance to team


• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards


• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation


• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management


• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts


• Excellent team management skills to manage the project team and members


• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development


• Evaluate the tool stability and performance and provide recommendations


• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)


• Preferred to have ServiceNow Implementation Specialist certification


• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$120,000-$160,000 a year.

Job Description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead


• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution


• Understanding customer business requirements and convert to functional requirements


• Responsible for reviewing requirements for accurate estimation


• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow


• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise


• Review, and do proactive analyze and resolve application issues as needed


• Mentor and share technical knowledge/guidance to team


• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards


• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation


• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management


• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts


• Excellent team management skills to manage the project team and members


• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development


• Evaluate the tool stability and performance and provide recommendations


• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)


• Preferred to have ServiceNow Implementation Specialist certification


• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If Any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$120,000-$160,000 a year.