Servicenow Sr. Developer Itsm / Itam / Itom / Csm / Fsm (Csa, Cad)

Tata Consultancy Services; Port Reading (NJ); Vor Ort; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Annual incentive

Medical coverage

401K plan

Training reimbursement

Vacation & holidays

Zusammenfassung

Tata Consultancy Services Limited in Woodbridge, NJ is seeking a Senior Engineer with ServiceNow expertise to lead implementations across ITSM, ITAM, ITOM, CSM and FSM. Certification in CSA, CAD, and CIS is preferred, with strong ITIL and Agile project experience.

The role involves guiding requirements, coordinating across client teams, and mentoring the project group to ensure successful delivery and integration with third-party tools.

Qualifikationen

• Experience as a Technical Lead.
• Strong ITIL process knowledge and ability to map to customer requirements.
• Experience leading multiple ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM).
• Certified with ServiceNow CSA, CAD, CIS (any module).
• Familiar with Agile/Scrum methodologies.

Aufgaben

• Lead at least a couple of ServiceNow implementations and one full lifecycle.
• Define and review requirements for accurate estimation.
• Mentor team and share technical guidance.
• Manage customer meetings and provide regular status reports.

Kenntnisse

Technical Lead

ITIL Process

Requirements Analysis

Agile/Scrum

Tools

ServiceNow

ITIL

Integrations

Jobbeschreibung

Job Description

• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for 1 module or more

ServiceNow CSA, CAD certifications

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

TCS Employee Benefits Summary:

• Discretionary Annual Ince ntive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $160,000 a year

#LI-CM2

Location

Woodbridge, NJ

Function

TECHNOLOGY

Role

Senior Engineer

ID

437022

Skills

Service Now

Salary Range

$110,000 - $160,000