ServiceNow CMDB & ITOM Engineer

WakeMed; Raleigh (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

WakeMed is hiring a ServiceNow Developer to design, develop, and optimize the ServiceNow platform with a strong focus on CMDB, Discovery, Service Mapping, and ITOM capabilities. You will collaborate with business and IT teams to gather requirements and deliver scalable solutions that improve data quality and governance.

The role encompasses platform administration, integrations, upgrades, testing, releases, and ongoing performance improvements, with a service-oriented mindset and clear

Qualifications

• 3+ years of experience supporting and developing within the ServiceNow platform.
• ServiceNow CMDB, Discovery, Service Mapping, Configuration Management, and application support experience.
• ServiceNow System Administrator Certification is required.

Responsibilities

• Design, develop, configure, test, implement, and maintain ServiceNow solutions focused on CMDB, Discovery, Service Mapping, and ITOM.
• Partner with business and IT teams to gather requirements and support enterprise platform initiatives.
• Improve CMDB data quality, governance, and automation across the platform.
• Support platform administration, upgrades, testing, releases, and performance improvements.
• Provide Tier 2 technical support, manage internal projects, and document solutions and processes.

Skills

CMDB

Discovery

Service Mapping

Configuration Management

ITOM

ITSM

Education

Bachelor's degree in Information Systems / Computer Science / IT

Job description

WakeMed is hiring a ServiceNow Developer to design, develop, and optimize the ServiceNow platform with a strong focus on CMDB, Discovery, Service Mapping, and ITOM capabilities. You will collaborate with business and IT teams to gather requirements and deliver scalable solutions that improve data quality and governance.

The role encompasses platform administration, integrations, upgrades, testing, releases, and ongoing performance improvements, with a service-oriented mindset and clear