ServiceNow Developer - Hybrid

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 95,000 - 145,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a ServiceNow Developer to design, develop, and optimize our ServiceNow platform with a focus on CMDB, Discovery, and Service Mapping. You will work with Information Services and business teams to deliver scalable solutions and governance across IT operations.

The role includes platform administration, integrations, automation, and ongoing performance improvements, plus documenting processes for shared understanding.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or Information Technology.
• Three+ years of experience supporting and developing within the ServiceNow platform.
• Experience with CMDB, Discovery, Service Mapping, Configuration Management, and application support.
• ServiceNow System Administrator Certification is required.
• Strong problem-solving, project management, communication, and customer service skills.

Responsibilities

• Design, develop, configure, test, implement, and maintain ServiceNow solutions with a focus on CMDB, Discovery, Service Mapping, and ITOM capabilities.
• Partner with business and Information Services teams to gather requirements, develop scalable solutions, and support enterprise platform initiatives.
• Advance CMDB maturity by improving configuration data quality, supporting governance standards, and enhancing automation across the platform.
• Support ServiceNow platform administration, integrations, upgrades, testing, release deployments, troubleshooting, and ongoing system performance improvements.
• Provide Tier 2 technical support, manage internal projects, maintain service level agreements, and create clear documentation for solutions and processes.

Skills

CMDB

Discovery

Service Mapping

ITOM

Config Mgmt

ServiceNow Admin

Education

Bachelor's degree in Information Systems, Computer Science, or Information Technology

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a ServiceNow Developer to play a key role in the design, development, support, and optimization of WakeMed's ServiceNow platform. This position will focus heavily on Configuration Management Database (CMDB), Discovery, Service Mapping, and Configuration Management governance while also contributing to broader ServiceNow development, integrations, automation, platform enhancements, and operational support. The ideal candidate is passionate about improving data quality, streamlining processes, and delivering innovative solutions that support enterprise IT initiatives.

What you’ll do

• Design, develop, configure, test, implement, and maintain ServiceNow solutions with a focus on CMDB, Discovery, Service Mapping, and IT Operations Management (ITOM) capabilities.
• Partner with business and Information Services teams to gather requirements, develop scalable solutions, and support enterprise platform initiatives.
• Advance CMDB maturity by improving configuration data quality, supporting governance standards, and enhancing automation across the platform.
• Support ServiceNow platform administration, integrations, upgrades, testing, release deployments, troubleshooting, and ongoing system performance improvements.
• Provide Tier 2 technical support, manage internal projects, maintain service level agreements, and create clear documentation for solutions and processes.

Who you are

• Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related field.
• Three or more years of experience supporting and developing within the ServiceNow platform.
• Experience with ServiceNow CMDB, Discovery, Service Mapping, Configuration Management, and application support.
• ServiceNow System Administrator Certification Required.
• Strong problem-solving, project management, communication, and customer service skills, with the ability to collaborate effectively across technical and business teams.

Why WakeMed?

At WakeMed, you'll have the opportunity to make a meaningful impact by supporting technology solutions that help deliver exceptional patient care across our health system. You'll join a collaborative team dedicated to continuous improvement, innovation, and operational excellence while living our Wake Way values of Respect for People, Teamwork, Commitment and Accountability, Communication, and Wake Way to Excellence.

If you're excited about leveraging ServiceNow to drive efficiency, improve data quality, and enhance enterprise technology services, we'd love to hear from you.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Licensure

ServiceNow System Administrator Certification Required

Education

Bachelor's Degree Information Systems Or Computer Science Or Information Technology Required

Experience

3 Years Information Technology - Application Support Or Information Technology - ServiceNow Support Or Information Technology - ServiceNow Discovery Or Information Technology - ServiceNow Service Mapping Or Information Technology - ServiceNow Configuration Management Required