ServiceNow ITOM / ITSM Developer

Compunnel, Inc.; Jersey City (NJ); On-site; USD 100,000 - 140,000; Full time

Job summary

Compunnel, Inc. is looking for a ServiceNow ITOM / ITSM Developer in Jersey City, New Jersey. This role involves designing, developing, and implementing ServiceNow solutions while collaborating with cross-functional teams.

The ideal candidate will have 5-7 years of experience, particularly in Event Management, CMDB, and cloud technologies. Strong communication and problem-solving skills are essential. Experience with observability tool integrations like Datadog and AWS is preferred.

Qualifications

• 5-7 years of application development experience.
• 3+ years hands-on experience with ServiceNow ITOM and ITSM.
• Strong knowledge of CMDB architecture and governance.

Responsibilities

• Design, develop, and implement ServiceNow ITOM and ITSM solutions.
• Integrate ServiceNow with observability platforms.
• Create and maintain technical documentation and solution design artifacts.

Skills

ServiceNow ITOM expertise

ServiceNow ITSM experience

Event Management configuration

API integrations

AIOps concepts understanding

Education

Bachelor's degree in a relevant field

Tools

AWS

Azure

GCP

Dynatrace

Datadog

Splunk

AppDynamics

Job description

We are seeking a ServiceNow ITOM / ITSM Developer with experience in designing, developing, and implementing ServiceNow ITOM and ITSM solutions. The ideal candidate will have expertise in Event Management, CMDB, Discovery, Service Mapping, observability tool integrations, and cloud technologies. This role will collaborate with cross-functional teams to deliver scalable, automated, and enterprise-grade ServiceNow solutions while following industry best practices.

Key Responsibilities

• Design, develop, and implement ServiceNow ITOM and ITSM solutions.
• Configure and support ServiceNow Event Management using out-of-the-box connectors and integration frameworks.
• Integrate ServiceNow with observability platforms such as Dynatrace, Datadog, Splunk, or AppDynamics.
• Deploy, configure, and administer MID Servers for Discovery, Service Mapping, and event integrations.
• Implement and maintain CMDB architecture in alignment with CSDM framework and governance best practices.
• Configure Discovery, Service Mapping, and cloud-aware infrastructure integrations.
• Develop and maintain REST and API integrations with enterprise applications and cloud platforms.
• Support AIOps initiatives, including event correlation, anomaly detection, and automated remediation.
• Collaborate with stakeholders to gather requirements, troubleshoot issues, and deliver scalable solutions.
• Create and maintain technical documentation and solution design artifacts.
• Participate in Agile development activities, code reviews, testing, and deployment processes.
• Utilize AI tools to improve productivity, streamline development workflows, and support data-driven decision-making.

Required Qualifications

• 5–7 years of application development experience.
• 3+ years of hands‑on experience implementing ServiceNow ITOM and ITSM solutions.
• Experience with ServiceNow Event Management and integrations with observability platforms such as Dynatrace, Datadog, Splunk, or AppDynamics.
• Experience configuring ServiceNow Event Management using MID Servers and connector‑based integrations.
• Experience deploying and administering MID Servers in enterprise environments.
• Strong understanding of AIOps concepts, including event correlation, anomaly detection, and automated remediation.
• Experience implementing the Common Service Data Model (CSDM) framework.
• Strong knowledge of CMDB architecture, governance, and best practices.
• Experience developing API integrations, microservices, and cloud‑based applications.
• Experience with AWS, Azure, or GCP cloud platforms.
• Knowledge of ITIL processes and best practices.
• Experience working with Agile software development methodologies.
• Strong understanding of computer science fundamentals, including data structures, algorithms, and software design principles.
• Excellent communication, documentation, analytical, and problem‑solving skills.
• Bachelor's degree in Management Information Systems, Computer Science, Engineering, Mathematics, or a related field.

Preferred Qualifications

• Experience with AI‑enhanced platforms and AI‑assisted development tools.
• Understanding of AI capabilities, limitations, and ethical considerations.
• Experience authoring and presenting technical documentation.

Certifications