ServiceNow Developer: CMDB & ITOM Innovator

WakeMed Health & Hospitals; Raleigh (NC); Presencial; USD 100.000 - 135.000; Jornada completa

Descripción de la vacante

WakeMed Health & Hospitals in Raleigh is seeking a ServiceNow Developer to design, develop, and optimize our CMDB, Discovery, and Service Mapping capabilities within ITOM. You will partner with IT and business teams to deliver scalable solutions and governance.

Ideal candidates have 3+ years with ServiceNow, a System Administrator Certification, and strong problem-solving and collaboration skills to support enterprise IT initiatives and ongoing platform improvements.

Formación

• Bachelor's degree in Information Systems, CS, or IT.
• Minimum 3 years of experience with ServiceNow development and support.
• ServiceNow System Administrator Certification required.
• Strong analytical, communication, and collaboration skills.

Responsabilidades

• Design, develop, configure, test, and maintain ServiceNow solutions focused on CMDB, Discovery, Service Mapping and ITOM.
• Collaborate with business and IT teams to capture requirements and deliver scalable platform solutions.
• Improve CMDB data quality and governance, and enhance automation across the platform.
• Support admin tasks, integrations, upgrades, testing, releases, and performance tuning.
• Deliver Tier 2 support, manage internal projects, SLA adherence, and clear solution documentation.

Conocimientos

CMDB expertise

Discovery

Service Mapping

ITOM

Problem-solving

Project management

Communication

Educación

Bachelor's degree in Information Systems / Computer Science / Information Technology

Herramientas

ServiceNow

Descripción del empleo

WakeMed Health & Hospitals in Raleigh is seeking a ServiceNow Developer to design, develop, and optimize our CMDB, Discovery, and Service Mapping capabilities within ITOM. You will partner with IT and business teams to deliver scalable solutions and governance.

Ideal candidates have 3+ years with ServiceNow, a System Administrator Certification, and strong problem-solving and collaboration skills to support enterprise IT initiatives and ongoing platform improvements.