ServiceNow CMDB Architect & Integrations Lead

Milestone Technologies, Inc.

New York (NY)

On-site

USD 110,000 - 121,000

Full time

4 days ago

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Job summary

Milestone Technologies, Inc. is seeking an experienced ServiceNow CMDB administrator for onsite roles in multiple US cities including Orlando, Burbank, New York, and Seattle. The candidate will manage CMDB, IRE, SGCs, MID Server, and ITOM integrations.

You will ensure data quality, apply CSDM 5.0 principles, and collaborate with IT teams to maintain CMDB health and integration governance. The role emphasizes hands-on configuration, upgrade readiness, and strong communication to align data

Qualifications

3-5 years of experience in ServiceNow CMDB administration, IT Operations Management, Configuration Management, or related IT operations role within a large enterprise
Hands‑on experience with ServiceNow CMDB administration, including CI class management, relationship type management, CMDB Health dashboards, and data quality remediation
Strong working knowledge of CSDM (Common Service Data Model) 5.0, including CI class hierarchy, domain and layer structure, Service Instance modeling, and relationship types
Hands‑on experience configuring and tuning IRE rules (Identification, Reconciliation, and Enrichment), including identification rules per CI class, reconciliation rules for attribute precedence, and data source prioritization across multiple competing integrations
Experience reading IRE activity logs to diagnose identification failures, duplicate CI creation, and unexpected attribute overwrites, and making corrective rule changes
Hands‑on experience installing, configuring, scheduling, and maintaining Service Graph Connectors (SGCs) from the ServiceNow Store
Familiarity with MID Server architecture, including its role as a proxy between the ServiceNow instance and on‑premises or cloud‑hosted infrastructure
Experience deploying, configuring, and maintaining MID Server instances
Ability to design a MID Server placement strategy for a complex enterprise environment
Familiarity with MID Server cluster configuration and load balancing for high availability
Hands‑on experience configuring ServiceNow SAM Enterprise, including software model creation, license metric setup, normalization rules, and reconciliation job management
Experience installing and managing Direct SaaS Integrations and Publisher Packs from the ServiceNow Store
Ability to set up and tune SAM Enterprise reconciliation for priority publishers
Familiarity with common software licensing models and how to represent them in SAM Enterprise
Hands‑on experience configuring ServiceNow HAM Pro, including hardware model setup, model category management, asset lifecycle state configuration, and asset‑to‑CI linking rules
Experience building hardware normalization rules to map discovery inventory to asset records
Familiarity with hardware asset lifecycle workflows (receiving, deployment, refresh, retirement/disposal)
Experience building automations in ServiceNow using Flow Designer or Workflow Editor
Working knowledge of ServiceNow platform scripting (scripts)
Experience participating in or leading upgrade testing for ServiceNow ITAM plugins
Strong attention to detail and data quality management