ServiceNow CMDB Engineer

Alignity Solutions; Coppell (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Alignity Solutions in Irving, TX seeks a ServiceNow CMDB Engineer to design, implement, and maintain the CMDB and ITOM modules, with a focus on CSDM and ITIL alignment. The role requires onsite work and collaboration with cross-functional teams.

The candidate will perform data quality audits, maintain CMDB documentation, and ensure accurate configuration item data across ITSM processes.

Qualifications

• Proven experience with ServiceNow CMDB and ITOM modules.
• Strong knowledge of CSDM and ITIL frameworks.
• ServiceNow certifications (e.g., Certified System Administrator, CMDB Fundamentals).

Responsibilities

• Design, implement, and maintain the ServiceNow CMDB and related ITOM modules.
• Ensure alignment with CSDM (Common Service Data Model) and ITIL best practices.
• Collaborate with cross-functional teams to integrate CMDB with other ITSM processes.
• Perform data quality audits and ensure accuracy of configuration items.
• Develop and maintain documentation for CMDB processes and architecture.

Skills

ServiceNow CMDB

ITOM modules

CSDM

ITIL

Education

ServiceNow Certifications (e.g., CSTG, CMDB Fundamentals)

Job description

Coppell, United States

We are seeking a skilled and experienced ServiceNow CMDB Engineer to join our team in Irving, TX. This is a full-time, onsite position for candidates who are passionate about IT operations and configuration management. The ideal candidate will have deep expertise in ServiceNow, CMDB architecture, and ITOM practices.

Responsibilities:

• Design, implement, and maintain the ServiceNow CMDB and related ITOM modules.
  
• Ensure alignment with CSDM (Common Service Data Model) and ITIL best practices.
  
• Collaborate with cross-functional teams to integrate CMDB with other ITSM processes.
  
• Perform data quality audits and ensure accuracy of configuration items.
  
• Develop and maintain documentation for CMDB processes and architecture.
  

Requirements

Required Qualifications:

• Proven experience with ServiceNow platform, especially CMDB and ITOM modules.
  
• Strong understanding of CSDM and ITIL frameworks.
  
• ServiceNow certifications (e.g., Certified System Administrator, CMDB Fundamentals).
  
• Ability to work onsite in Irving, TX five days a week.
  
• Must be eligible to work in the U.S. without sponsorship (W2 only).
  

Preferred Skills

• Experience with Service Mapping and Discovery.
  
• Strong analytical and problem-solving skills.