Senior CMDB Strategy Lead — ServiceNow & ITIL

Agility Partners

Carmel (IN)

On-site

USD 110,000 - 150,000

Full time

2 days ago
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Job summary

Agility Partners seeks a Senior Configuration Management Analyst to lead the CMDB strategy and governance within a large enterprise IT organization. You will drive data quality, compliance, and service delivery improvements across ServiceNow CMDB and related ITAM processes.

You will collaborate with IT leaders to shape long-term CMDB direction, establish standards, and deliver dashboards and metrics that reveal CMDB health and operational risk.

Qualifications

  • 7+ years of CMDB experience in large enterprises.
  • Strong hands-on ServiceNow CMDB and ITSM expertise.
  • Experience with IT Asset Management and CI-Asset relationships.
  • Proven CMDB strategy, governance models and data quality programs.
  • Knowledge of ITIL Change/Configuration/Asset processes.
  • Audit/compliance and operational control experience.
  • Excellent communication and leadership abilities.

Responsibilities

  • Lead the CMDB program and establish long-term ServiceNow CMDB strategy, roadmap, governance and standards.
  • Ensure CMDB data accuracy via audits, reconciliations, and continuous improvement.
  • Partner with ITSM leads and stakeholders to strengthen Change, Configuration, and Asset Management.
  • Develop governance frameworks, naming conventions, data standards and CMDB health metrics.
  • Create dashboards and automation to visibility CMDB performance and data quality.
  • Drive process improvements to enhance service delivery and asset visibility.

Skills

ServiceNow CMDB
ITIL processes
CMDB governance
Data quality
IT Asset Management
Stakeholder management
Leadership
CIS-CMDB / CIS-Discovery

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Agility Partners seeks a Senior Configuration Management Analyst to lead the CMDB strategy and governance within a large enterprise IT organization. You will drive data quality, compliance, and service delivery improvements across ServiceNow CMDB and related ITAM processes.

You will collaborate with IT leaders to shape long-term CMDB direction, establish standards, and deliver dashboards and metrics that reveal CMDB health and operational risk.

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