Senior CMDB Strategy Lead — ServiceNow & ITIL

Agility Partners; Carmel (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Agility Partners seeks a Senior Configuration Management Analyst to lead the CMDB strategy and governance within a large enterprise IT organization. You will drive data quality, compliance, and service delivery improvements across ServiceNow CMDB and related ITAM processes.

You will collaborate with IT leaders to shape long-term CMDB direction, establish standards, and deliver dashboards and metrics that reveal CMDB health and operational risk.

Qualifications

• 7+ years of CMDB experience in large enterprises.
• Strong hands-on ServiceNow CMDB and ITSM expertise.
• Experience with IT Asset Management and CI-Asset relationships.
• Proven CMDB strategy, governance models and data quality programs.
• Knowledge of ITIL Change/Configuration/Asset processes.
• Audit/compliance and operational control experience.
• Excellent communication and leadership abilities.

Responsibilities

• Lead the CMDB program and establish long-term ServiceNow CMDB strategy, roadmap, governance and standards.
• Ensure CMDB data accuracy via audits, reconciliations, and continuous improvement.
• Partner with ITSM leads and stakeholders to strengthen Change, Configuration, and Asset Management.
• Develop governance frameworks, naming conventions, data standards and CMDB health metrics.
• Create dashboards and automation to visibility CMDB performance and data quality.
• Drive process improvements to enhance service delivery and asset visibility.

Skills

ServiceNow CMDB

ITIL processes

CMDB governance

Data quality

IT Asset Management

Stakeholder management

Leadership

CIS-CMDB / CIS-Discovery

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Agility Partners seeks a Senior Configuration Management Analyst to lead the CMDB strategy and governance within a large enterprise IT organization. You will drive data quality, compliance, and service delivery improvements across ServiceNow CMDB and related ITAM processes.

You will collaborate with IT leaders to shape long-term CMDB direction, establish standards, and deliver dashboards and metrics that reveal CMDB health and operational risk.