Senior ServiceNow CMDB Architect & Strategy Lead

Tata Consultancy Services; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Tata Consultancy Services in New York, NY seeks an experienced ServiceNow CMDB Architect to lead CMDB strategy, governance, and enterprise data modeling. You will own discovery, service mapping, and integrations with cloud and infrastructure teams.

Responsibilities include defining CI classes, governance standards, dashboards, UAT coordination, and stakeholder reporting. Strong communication and ITIL knowledge are essential for successful deployments.

Qualifications

• 8+ years IT experience with at least 5 years focused on ServiceNow CMDB and ITOM solutions.
• Experience leading enterprise-scale CMDB implementations and governance programs.
• Strong communication, stakeholder management, and leadership skills.

Responsibilities

• Lead CMDB design, migration, and enterprise data model architecture.
• Define Configuration Item (CI) classes, relationships, and governance standards.
• Develop scalable CMDB solutions aligned with ITIL and ServiceNow best practices.
• Implement and optimize ServiceNow Discovery.
• Design and maintain Service Mapping for critical business services.
• Integrate CMDB with infrastructure, cloud, monitoring, and third-party platforms.
• Ensure accurate CI population and relationship mapping across enterprise environments.
• Establish and enforce CMDB governance processes and policies.
• Drive data quality initiatives, audits, reconciliation, and remediation activities.
• Develop automation strategies to improve CMDB accuracy and operational efficiency.
• Define KPIs and dashboards to monitor CMDB health and compliance.
• Engage with business, infrastructure, application, and service management teams to gather requirements and define solutions.
• Lead workshops and stakeholder discussions on CMDB strategy and roadmap.
• Coordinate User Acceptance Testing (UAT) activities and ensure successful deployment validation.
• Provide regular status updates and executive-level reporting.

Skills

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

CMDB Data Modeling

ITOM Visibility

CMDB Governance

Data Quality Management

REST/SOAP Integrations

JavaScript/ServiceNow Scripting

ITIL Framework

Job description

Tata Consultancy Services in New York, NY seeks an experienced ServiceNow CMDB Architect to lead CMDB strategy, governance, and enterprise data modeling. You will own discovery, service mapping, and integrations with cloud and infrastructure teams.

Responsibilities include defining CI classes, governance standards, dashboards, UAT coordination, and stakeholder reporting. Strong communication and ITIL knowledge are essential for successful deployments.