ServiceNow & Cloud CMDB Engineer

Atos SE; Aurora (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Atos is seeking an experienced ServiceNow CMDB Administrator to maintain the CMDB and ITSM capabilities across hybrid environments. You will enhance data quality, implement automated discovery, and integrate OCI and other cloud inventories using Service Graph Connectors.

Ideal candidates bring 5+ years in ServiceNow, CMDB, and IT asset lifecycle management, with hands-on cloud discovery experience and strong analytical skills.

Qualifications

• 5+ years of experience with ServiceNow administration, CMDB, ITSM, ITAM, or Discovery.
• Hands-on experience or strong familiarity with Service Graph Connectors and cloud discovery.
• Working knowledge of OCI tenancies, compartments, compute, networks, storage, databases, tagging, credentials, and APIs.
• Understanding of CMDB modeling, reconciliation, data governance, and IT asset lifecycle management.
• Experience with Rally, Excel, Python, or similar analytical tools. ServiceNow certification preferred.

Responsibilities

• Administer and maintain the ServiceNow CMDB and related ITSM capabilities.
• Improve CMDB ingestion, reconciliation, completeness, accuracy, and health.
• Integrate OCI inventory with the CMDB using Service Graph Connectors, APIs, and discovery patterns.
• Configure OCI credentials, service accounts, compartments, and discovery schedules.
• Validate discovery of OCI compute, networks, storage, databases, and tags; ensure assets are cataloged.
• Implement automated discovery across OCI, AWS, Azure, GCP, VMware, and on-premises environments.
• Use Agent Client Collector and other tools to identify and reconcile IT assets.
• Produce CMDB health, data-quality, compliance, and asset-risk reports.
• Document CMDB data models, discovery processes, integrations, and remediation procedures.
• Develop Rally user stories, requirements, and acceptance criteria for ServiceNow improvements.

Skills

ServiceNow administration

CMDB

ITSM

ITAM

Discovery

Rally

Excel

Python

Documentation

Communication

Tools

Service Graph Connectors

Cloud discovery

Rally

Excel

Job description

Atos is seeking an experienced ServiceNow CMDB Administrator to maintain the CMDB and ITSM capabilities across hybrid environments. You will enhance data quality, implement automated discovery, and integrate OCI and other cloud inventories using Service Graph Connectors.

Ideal candidates bring 5+ years in ServiceNow, CMDB, and IT asset lifecycle management, with hands-on cloud discovery experience and strong analytical skills.