ServiceNow CMDB Architect

Eliassen Group; Raleigh (NC); Hybrid; USD 117,000 - 131,000; Full time

Job summary

Eliassen Group is seeking a ServiceNow CMDB Architect to design, implement, govern, and maintain the CMDB as the source of truth for ITSM processes. The role owns CMDB architecture aligned to CSDM, drives discovery and data population across cloud and data center environments, and integrates with Incident, Problem, Change, and related processes.

Hybrid role in Raleigh, NC with W-2 employment; engagement includes architecture roadmap, hands-on build, development, and health monitoring across

Qualifications

• 10+ years in IT with strong ServiceNow CMDB experience.
• Hands-on CMDB configuration, discovery, integrations, and troubleshooting.
• Proficient in JavaScript, REST APIs, and data transformation for CMDB.

Responsibilities

• Own the ServiceNow CMDB architecture, governance, data quality, and hands-on development.
• Define CMDB standards, service mappings, ownership, and ongoing improvements.
• Assess partner work and design a roadmap for CMDB enhancements.
• Execute CMDB configuration, discovery tuning, integrations, and data quality improvements.
• Collaborate with service owners and technical teams and report CMDB health to leadership.
• Communicate priorities and progress to stakeholders and drive reliability.

Skills

ServiceNow CMDB

CMDB configuration

Discovery

Integrations

JavaScript

REST API

Data quality

Governance

Architecture

Scripting

Tools

ServiceNow Studio

Job description

Description

Hybrid 3 days a week onsite in Raleigh, NC

Our client seeks a ServiceNow CMDB Architect to design, implement, govern, and maintain the CMDB as the source of truth for ITSM processes. The role will own CMDB architecture aligned to CSDM, drive discovery and data population across cloud and data center environments, establish governance and data quality, and integrate with Incident, Problem, Change, and related processes. The engagement requires an architect-level practitioner who defines the roadmap and executes hands-on build, discovery tuning, integrations, identification and reconciliation rules, and health monitoring. The position offers hybrid work with openness to remote candidates as needed.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $85.00 to $95.00/hr. w2

Responsibilities

• Own the ServiceNow CMDB, including architecture, governance, data quality, and hands-on development and administration.
• Establish CMDB governance, data standards, and processes to maintain accurate, reliable information.
• Finalize services, service owners, support groups, and service mappings.
• Assess the implementation partner’s work, take ownership of the CMDB, and build a roadmap for continued improvement.
• Personally execute CMDB configuration, Discovery tuning, development, integrations, troubleshooting, and data quality improvements across data center and cloud environments.
• Work directly with service owners and technical teams; communicate priorities, progress, and CMDB health to leadership.

Experience Requirements

• 10+ years of IT experience, including 4+ years with ServiceNow CMDB and recent, in-depth ServiceNow CMDB architecture experience on at least one full lifecycle implementation..
• Strong hands-on skills in CMDB configuration, Discovery, integrations, and troubleshooting using current ServiceNow tools.
• Hands-on ServiceNow development and scripting skills, including JavaScript, REST API integrations, and importing and transforming CMDB data.\