ServiceNow CMDB Architect

Tata Consultancy Services; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Tata Consultancy Services in New York, NY seeks an experienced ServiceNow CMDB Architect to lead CMDB strategy, governance, and enterprise data modeling. You will own discovery, service mapping, and integrations with cloud and infrastructure teams.

Responsibilities include defining CI classes, governance standards, dashboards, UAT coordination, and stakeholder reporting. Strong communication and ITIL knowledge are essential for successful deployments.

Qualifications

• 8+ years IT experience with at least 5 years focused on ServiceNow CMDB and ITOM solutions.
• Experience leading enterprise-scale CMDB implementations and governance programs.
• Strong communication, stakeholder management, and leadership skills.

Responsibilities

• Lead CMDB design, migration, and enterprise data model architecture.
• Define Configuration Item (CI) classes, relationships, and governance standards.
• Develop scalable CMDB solutions aligned with ITIL and ServiceNow best practices.
• Implement and optimize ServiceNow Discovery.
• Design and maintain Service Mapping for critical business services.
• Integrate CMDB with infrastructure, cloud, monitoring, and third-party platforms.
• Ensure accurate CI population and relationship mapping across enterprise environments.
• Establish and enforce CMDB governance processes and policies.
• Drive data quality initiatives, audits, reconciliation, and remediation activities.
• Develop automation strategies to improve CMDB accuracy and operational efficiency.
• Define KPIs and dashboards to monitor CMDB health and compliance.
• Engage with business, infrastructure, application, and service management teams to gather requirements and define solutions.
• Lead workshops and stakeholder discussions on CMDB strategy and roadmap.
• Coordinate User Acceptance Testing (UAT) activities and ensure successful deployment validation.
• Provide regular status updates and executive-level reporting.

Skills

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

CMDB Data Modeling

ITOM Visibility

CMDB Governance

Data Quality Management

REST/SOAP Integrations

JavaScript/ServiceNow Scripting

ITIL Framework

Job description

Job Description

We are seeking an experienced ServiceNow CMDB Architect / CMDB Lead to drive CMDB strategy, architecture, governance, and operational excellence. The ideal candidate will lead enterprise CMDB implementations, data model design, discovery and service mapping initiatives, and work closely with business and technology stakeholders to ensure CMDB accuracy and maturity.

Key Responsibilities

• Lead CMDB design, migration, and enterprise data model architecture.
• Define Configuration Item (CI) classes, relationships, and governance standards.
• Develop scalable CMDB solutions aligned with ITIL and ServiceNow best practices.

Discovery, Integrations & Service Mapping

• Implement and optimize ServiceNow Discovery.
• Design and maintain Service Mapping for critical business services.
• Integrate CMDB with infrastructure, cloud, monitoring, and third-party platforms.
• Ensure accurate CI population and relationship mapping across enterprise environments.

CMDB Governance & Data Quality

• Establish and enforce CMDB governance processes and policies.
• Drive data quality initiatives, audits, reconciliation, and remediation activities.
• Develop automation strategies to improve CMDB accuracy and operational efficiency.
• Define KPIs and dashboards to monitor CMDB health and compliance.

Stakeholder Engagement & UAT Coordination

• Engage with business, infrastructure, application, and service management teams to gather requirements and define solutions.
• Lead workshops and stakeholder discussions on CMDB strategy and roadmap.
• Coordinate User Acceptance Testing (UAT) activities and ensure successful deployment validation.
• Provide regular status updates and executive-level reporting.

Required Skills

• ServiceNow CMDB
• ServiceNow Discovery
• Service Mapping
• CMDB Data Modeling
• ITOM Visibility
• CMDB Governance
• Data Quality Management
• REST/SOAP Integrations
• JavaScript and ServiceNow Scripting
• ITIL Framework

Preferred Skills

• Service Graph Connector
• Cloud Discovery (AWS, Azure, GCP)
• IntegrationHub
• Event Management
• MID Server Administration
• PowerShell/Python Automation
• Agile/Scrum Methodology

Qualifications

• 8+ years of IT experience with at least 5 years focused on ServiceNow CMDB and ITOM solutions.
• Experience leading enterprise-scale CMDB implementations and governance programs.
• Strong communication, stakeholder management, and leadership skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Service Mapping
• ITIL Foundation Certification

Salary Range

$120,000-$140,000 a year