ServiceNow CMDB Analyst

ManpowerGroup Global, Inc.; Charlotte (NC); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Professional growth opportunities

Job summary

ManpowerGroup Global, Inc. is seeking a Technology Business Systems Consultant 3 - Contingent to join its Service Asset and Configuration Management team in Charlotte, NC. The role focuses on leading CMDB/AMDB integrations, improving data quality, and collaborating with partners on governance and data sharing.

Hybrid on-site schedule with 3 days per week on-site is offered. The candidate will drive continuous improvement in CMDB strategies and automation while working with enterprise-wide IT

Qualifications

• 5+ years of experience in business systems data and design.
• 3+ years of CMDB experience, specifically with ServiceNow and CSDM.
• Broad IT infrastructure knowledge and project management skills.
• Highly organized, self-starting, with the ability to prioritize effectively.
• Strong troubleshooting skills and experience monitoring integrations and system health dashboards.

Responsibilities

• Lead and monitor complex ServiceNow CMDB/AMDB integrations, ensuring data accuracy and system health.
• Research, troubleshoot, and resolve data transfer issues across multiple integrations.
• Collaborate with business partners to develop and maintain data sharing agreements and governance processes.
• Participate in Agile Jira processes, including validation, incident management, and enhancement requests.
• Drive continuous improvement initiatives for CMDB strategies, automation, and best practices.

Skills

CMDB

ServiceNow

Data design

IT infrastructure

Jira/Agile

Troubleshooting

Tools

ServiceNow

Job description

Our client, a leading organization in the technology and business services sector, is seeking a Technology Business Systems Consultant 3 - Contingent to join their team. As a Technology Business Systems Consultant 3 - Contingent, you will be part of the Service Asset and Configuration Management team supporting enterprise-wide IT asset management and configuration practices. The ideal candidate will demonstrate strong organizational skills, proactive problem-solving, and excellent communication abilities, which will align successfully in the organization.

Job Title: Technology Business Systems Consultant 3 - Contingent

Location: Charlotte, NC (preferred) and Chandler, AZ; this role is on-site with a hybrid schedule (3 days per week on-site).

What's the Job?

• Lead and monitor complex ServiceNow CMDB/AMDB integrations, ensuring data accuracy and system health.
• Research, troubleshoot, and resolve data transfer issues across multiple integrations.
• Collaborate with business partners to develop and maintain data sharing agreements and governance processes.
• Participate in Agile Jira processes, including validation, incident management, and enhancement requests.
• Drive continuous improvement initiatives for CMDB strategies, automation, and best practices.

What's Needed?

• 5+ years of experience in business systems data and design, including work, military, or education background.
• 3+ years of Configuration Management Database (CMDB) experience, specifically with ServiceNow and CSDM.
• Broad IT infrastructure knowledge and project management skills.
• Highly organized, self-starting, with the ability to prioritize effectively.
• Strong troubleshooting skills and experience monitoring integrations and system health dashboards.

What's in it for me?

• Opportunity to work on impactful, enterprise-wide technology initiatives.
• Engagement with innovative ServiceNow solutions and automation strategies.
• Collaborative team environment supporting professional growth.
• Hybrid work schedule promoting work-life balance.
• Potential for role conversion based on performance and organizational needs.