ServiceNow AI & Automation Analyst

Harris Computer Corp.; Town of Montana (WI); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Three weeks vacation

Medical, Dental and Vision coverage

Professional development support

Employee stock ownership and RRSP

Flexible work options

Advancement opportunities

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continual improvement of our ServiceNow platform. A primary focus is using AI and automation to reduce manual effort, streamline processes, and increase operational efficiency, with collaboration across business and technical teams.

This role sits alongside the Senior ServiceNow Administrator/Developer on platform enhancements, AI initiatives, solution

Qualifications

• 3–5 years of hands-on ServiceNow administration or platform support.
• ServiceNow CSA certification or equivalent practical experience.
• Experience with ITSM and core platform configuration.
• Hands-on experience with AI-enabled self-service and automation capabilities.
• Experience with Flow Designer and workflow automation.
• Experience building Service Catalog items and service request workflows.
• Experience with Employee Center and Service Portal customization.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using ServiceNow capabilities.
• Identify opportunities to automate manual processes using Flow Designer and IntegrationHub.
• Design, build, and enhance Service Catalog items and workflows, including approvals and fulfillment.
• Configure Employee Center and Service Portal, including widgets and UX improvements.
• Integrate ServiceNow with enterprise systems via API integrations and spokes.
• Translate business requirements into process flows, user stories, and acceptance criteria.
• Administer, configure, maintain, and troubleshoot the ServiceNow platform and ITSM.
• Create and execute test plans and coordinate UAT with stakeholders.
• Support releases, upgrades, and post-implementation activities.

Skills

ServiceNow Admin

CSA certification

ITSM

AI-enabled automation

Flow Designer

JavaScript

UAT testing

REST/SOAP APIs

Tools

IntegrationHub

UI Builder

Service Portal

ATF

Job description

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, enhancement, and continual improvement of our ServiceNow platform. A primary focus is using AI and automation to reduce manual effort, streamline processes, and increase operational efficiency, with collaboration across business and technical teams.

This role sits alongside the Senior ServiceNow Administrator/Developer on platform enhancements, AI initiatives, solution