ServiceNow Admin & AI Automation Specialist
Harris Computer
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Benefits offered by this job
Job summary
Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support the administration, AI enablement, automation, enhancement, and continual improvement of our ServiceNow platform. A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.
This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business
Qualifications
- 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
- ServiceNow CSA certification or equivalent practical experience.
- Experience with ITSM and core platform configuration.
Responsibilities
- Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
- Identify opportunities to automate manual processes using Flow Designer and IntegrationHub.
- Design and enhance Service Catalog items and service request workflows.
- Configure Employee Center and Service Portal and improve UX.
- Administer, troubleshoot, and enhance the ServiceNow platform and ITSM.
- Create and execute tests, coordinate UAT, and support releases.
Skills
Education
Tools
Job description
Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support the administration, AI enablement, automation, enhancement, and continual improvement of our ServiceNow platform. A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline business processes, improve self-service, and increase operational efficiency.
This role combines hands-on ServiceNow experience with AI-enabled service improvement, workflow automation, business
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