ServiceNow Admin & AI Automation Analyst

Harris Computer

Georgia

On-site

USD 58,000 - 65,000

Full time

5 hours ago

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Benefits offered by this job

Vacation time

Medical/Dental/Vision coverage

Stock options

Professional development support

Flexible work options

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support administration, AI enablement, automation, and continual improvement of our ServiceNow platform. A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and boost operational efficiency.

You will work with business and technical stakeholders to understand requirements, design, configure, test, and implement practical ServiceNow

Qualifications

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow CSA certification or equivalent practical experience.
Experience with ITSM and core ServiceNow configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service capabilities.
Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
Hands-on experience with Flow Designer and workflow automation, including simplification of manual processes.
Experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and JavaScript/HTML/CSS knowledge.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
Identify opportunities to automate and standardize manual processes with Flow Designer, subflows, approvals, and Integrations.
Design and enhance Service Catalog items, service request workflows, and fulfillment processes.
Configure and improve Employee Center and Service Portal features and UX.
Collaborate on integrations between ServiceNow and enterprise systems via IntegrationHub and APIs.
Translate business needs into process flows, stories, requirements, acceptance criteria, and plans.
Administer, configure, maintain, and enhance the ServiceNow platform and ITSM functions.
Create and execute test plans and coordinate UAT with stakeholders.
Support releases, upgrades, and post-implementation activities.
Document processes, testing, and user guidance; communicate progress and risks.