ServiceNow Admin & AI Automation Analyst

Harris Computer

Georgia

On-site

USD 58,000 - 65,000

Full time

5 hours ago
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Benefits offered by this job

Vacation time
Medical/Dental/Vision coverage
Stock options
Professional development support
Flexible work options

Job summary

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support administration, AI enablement, automation, and continual improvement of our ServiceNow platform. A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and boost operational efficiency.

You will work with business and technical stakeholders to understand requirements, design, configure, test, and implement practical ServiceNow

Qualifications

  • 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
  • ServiceNow CSA certification or equivalent practical experience.
  • Experience with ITSM and core ServiceNow configuration.
  • Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service capabilities.
  • Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
  • Hands-on experience with Flow Designer and workflow automation, including simplification of manual processes.
  • Experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and fulfillment processes.
  • Experience with Employee Center and Service Portal customization, including portal widgets and JavaScript/HTML/CSS knowledge.

Responsibilities

  • Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
  • Identify opportunities to automate and standardize manual processes with Flow Designer, subflows, approvals, and Integrations.
  • Design and enhance Service Catalog items, service request workflows, and fulfillment processes.
  • Configure and improve Employee Center and Service Portal features and UX.
  • Collaborate on integrations between ServiceNow and enterprise systems via IntegrationHub and APIs.
  • Translate business needs into process flows, stories, requirements, acceptance criteria, and plans.
  • Administer, configure, maintain, and enhance the ServiceNow platform and ITSM functions.
  • Create and execute test plans and coordinate UAT with stakeholders.
  • Support releases, upgrades, and post-implementation activities.
  • Document processes, testing, and user guidance; communicate progress and risks.

Skills

ServiceNow administration
CSA certification
ITSM
AI-enabled self-service
Flow Designer
Service Catalog
Employee Center/Service Portal
JavaScript/HTML/CSS
UAT/testing
Analytical communication

Tools

IntegrationHub
Now Spokes
UI Builder
ATF

Job description

Harris Computer seeks a ServiceNow Administrator / Automation Analyst to support administration, AI enablement, automation, and continual improvement of our ServiceNow platform. A primary focus is identifying opportunities to use AI and automation to reduce manual effort, streamline processes, improve self-service, and boost operational efficiency.

You will work with business and technical stakeholders to understand requirements, design, configure, test, and implement practical ServiceNow

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